Specialist Business Analyst

Vodafone; Milnerton; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading telecommunications provider in South Africa is looking for a Product Business Analyst who will ensure that a product is delivered with quality. The role requires defining requirements, producing test plans, and collaborating with stakeholders. The ideal candidate will have a relevant degree, experience in analysis and quality assurance, and strong problem-solving skills. This role offers competitive benefits and the opportunity to work in a diverse environment.

Benefits

Enticing incentive programs

Retirement funds and medical aid benefits

Cell phone and data benefits

Qualifications

• Minimum 3-5 years' experience in business analysis and quality assurance.
• Experience in SQL and automation frameworks will be advantageous.

Responsibilities

• Define the functional and non-functional requirements for a product.
• Produce a detailed functional User Acceptance Test Plan.
• Identify, document, and track bugs in the product.

Skills

SQL

Automation frameworks

Analytical skills

Problem-solving

Influence and diplomacy

Education

Relevant business or IT diploma/degree

Business analysis training/qualification

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

This role is responsible for ensuring that a product is delivered with quality and plays a critical role in a product release. The product business analyst will represent the voice of business/customer to ensure requirements are bedded down and quality standards are upheld.

Your responsibilities will include:
• Determine and define the functional and non-functional requirements for a product, define the acceptance criteria, drawing up of a test traceability matrix.
• Identifying gaps by analysing the business requirement coming in and/or technical specifications of a product. Engage with stakeholders to gain an understanding of business/technical context.
• Produce a detailed functional User Acceptance Test Plan that details, the coverage approach, designing of test scenarios, test cases, expected outcomes, pre-conditions and test data requirements.
• Provide support throughout the development and delivery of the product.
• Identify potential risks that may impact the product, present risks to the project delivery team and ensure mitigation plans are in place.
• Set up of test data and resources that will be required to fulfil the test criteria for test cases.
• Plan, co-ordinate and execute on testing within the quality assurance workstream. Monitor and ensure quality governance using a risk-based approach.
• Identify, document and track bugs, working closely with technical delivery teams to resolve issues.
• Prepare and maintain comprehensive business requirements, test documentation, defects and resolutions with traceable process/testing flows. Documentation serves as evidence of the scope and compliance that product quality governance has been achieved.
• Leverage Artificial Intelligence and automation to support development of product requirements and quality assurance of processes where possible.
• Collaborate, liaise and communicate with business and IT stakeholders to ensure project delivery criteria is met.

The ideal candidate for this role will have:
• Relevant business or IT diploma/degree
• Relevant business analysis, solution design and quality assurance training/qualification with relevant experience
• Experience in SQL & automation frameworks will be advantageous
• Minimum 3-5 years' relevant experience in a business analysis and quality assurance role

Core competencies, knowledge and experience:
• Own the analysis and quality assurance process of a product within a complex integrated systems architecture that spans multiple environments.
• Analytical with problem solving skills and able to act tactically.
• Diplomatic and able to influence quality driven behaviour and improvements across the project delivery workstreams.
• Resilient, adaptable, self-motivated, proactive, able to independently work on multiple projects and capable of driving requirement gathering and adherence to the quality governance.
• Ability to safeguard the business/customer experience, by driving cross functional quality thinking that will elevate the entire product journey.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 31 July 2025.

The base location for this role is Century City.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.