Specialist - Area Omnichannel.Commercial Operations Sa

Mtn Group; KwaZulu-Natal; Hybrid; ZAR 600,000 - 1,000,000; Full time

Job summary

MTN Group in KwaZulu-Natal seeks a Channel Manager to implement plans, manage channel partners and distributors, and drive distribution, acquisition and retention across the geography. Omnichannel: hybrid capability to switch between indirect partners and direct accounts is required.

You will lead territory planning, execute sales strategies, monitor KPIs, ensure compliance, and collaborate with Marketing and Trade teams to improve customer experience and operational effectiveness.

Qualifications

• 3 year degree or diploma in commerce or related field.
• Experience coordinating with multiple channel partners and distributors.
• Exposure to General Trade and omnichannel sales environments.

Responsibilities

• Implement channel planning and sales execution across direct and indirect partners.
• Monitor KPIs, forecast stock and ensure distribution alignment.
• Lead stakeholder engagement with internal teams and external partners.
• Ensure compliance with policies, PPPs and merchandising guidelines.
• Drive cost control and continuous improvement in channel support.

Skills

Channel partner management

Team leadership

Sales planning

Negotiation

Education

3 year Degree / Diploma in Commerce (Marketing / Communication) or related

Experience managing or supporting multiple channel partners

Exposure to informal/General Trade sales environments

Omnichannel: dual-channel management across geographies

Supervisory experience

Tools

CRM systems

MS Excel

Job description

Mission / Core purpose of the Job

• To implement operational plans, performance standards, and partner
  and distributor management processes that drive effective distribution,
  customer acquisition, and retention strategies in alignment with the
  overall Prepaid strategy.
  
• The role ensures the execution of commercial plans by managing
  channel partners and distributors ( across direct indirect) to drive growth
  and superior customer experience in defined clusters, and across
  assigned geography.
  
• Omnichannel: Hybrid capability critical – ability to flex between channel
  (indirect) distribution partner and management of direct partner across the geography.
  

Key Activities & Responsibilities

Channel Planning & Sales Execution

• Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans
  on a weekly basis.
  
• Execute sales, promotional, and visual merchandising strategies in the general trade.
  
• Monitor competitor activity and advise on local tactical response.
  
• Manage partner relationships (informal) to drive acquisition, activation, and customer experience.
  
• Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.
  

Field Operations & Compliance

• Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
  
• Support training execution of channel partner and distributor as per regional calendar.
  
• Conduct daily inspections in general trade. Manage escalation resolution based on observations.
  
• Drive adherence to policies, PPPs, and merchandising guidelines.
  

Stakeholder Engagement & Customer & Channel Partner Experience

• Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
  
• Align execution with BU-wide strategy and customer needs.
  
• Act as liaison between in-trade realities and head office plans.
  
• Ensure channel partner readiness and consistent delivery to customer needs.
  
• Improve customer satisfaction through proactive issue resolution and service enhancements.
  
• Embed continuous improvement in channel partner support and trade execution.
  

Performance Monitoring & Insights

• Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
  
• Analyse customer and channel partner trends to inform interventions.
  
• Provide timely reporting to stakeholders and ensure audit readiness.
  

General Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods
  and standards in place in alignment with aforementioned.
  
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
  
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escape issues and manage impacts on resources, cost and productivity.
  

Budget & Cost Control

• Provide input into regional budget planning in relation to channel partner execution requirements.
  
• Identify cost-saving and revenue-generation opportunities.
  
• Streamline systems and processes to reduce operational costs.
  

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
  
• Manage own performance and identify training needs.
  
• Enable and model healthy employee relations and collaborative teamwork.
  
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
  
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and
  consequence management.
  
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Job Outcomes / Results

• Territory-level execution of sales and marketing
  strategies
  
• Partner performance management and store
  call compliance oversight
  
• Accurate forecasting and distribution of stock
  and POS material
  
• Channel reports and feedback
  loops
  
• Operational cost control and efficiency
  
• Customer and partner satisfaction metrics
  
• Distributor satisfaction metrics

Education, Skills and Experience

Education

• 3 year Degree / Diploma in Commerce
  (Marketing / Communication) or related
  At least 3 years experience in an area of
  specialization, with experience in supervising
  others.
  
• Experience managing or supporting
  multiple channel partners.
  
• Exposure to both informal/ General Trade
  sales environments
  
• For Omnichannel: Proven ability to manage
  dual-channel models across large
  geographies
  
• Prior experience in a supervisory or lead
  field role preferred
  
• Experience working in a medium
  organization

Skills

• Procedures and processes
  
• Products and Services
  
• Systems training
  
• Channel partner management
  
• Route-to-market execution
  
• General channel understanding
  
• People supervision or team leadership
  
• Territory coverage planning
  
• Promotional campaign execution
  
• Basic data analytics and reporting
  
• Communication & negotiation