Spec: Service Delivery

BCXP; Bellville; Hybrid; ZAR 400,000 - 600,000; Full time

Job summary

A leading service delivery firm in Bellville is seeking a Service Delivery Manager. This full-time office-based role includes coordinating service delivery, monitoring service levels, and ensuring customer satisfaction. Candidates should hold at least a 3-year degree or diploma and have 5 years of relevant experience. The position supports local and international travel, promoting diversity and inclusion in the workforce.

Qualifications

• 5 years of relevant experience or 7 years with a Grade 12 qualification.

Responsibilities

• Coordinate service delivery to key clients.
• Monitor and manage service levels.
• Maintain existing services.
• Track service requests until resolved.

Skills

Computer Literacy

Interpersonal skills

Communication

Professionalism

Punctuality

Time and Priority Management

Office Management

Business Writing

Editing and Proofreading

Deadline Management

Education

3 year Degree/Diploma/National Diploma in Commerce or IT/Engineering

Grade 12

Job description

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Reports To Senior Manager: Service Delivery Management

Grade S5

Core Description

Responsible for co-coordinating the delivery of services into key clients. Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational service delivery.

Key Deliverables / Primary Functions

Monitors and reports on service levels

Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability

Ensure that existing services stay up and running

Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.

Core Functional Skills & Capabilities

Computer Literacy

Interpersonal skills

Communication

Professionalism

Punctuality

Time and Priority Management

Office Management

Business Writing

Editing and Proof reading

Deadline Mangement

Core Behavioural Competencies

Job Match

Planning & Organising

Working with people

Deciding & Initiating Action

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Commerce or IT/Engineering

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

5 years’ relevant experience

OR if Grade 12; 7 years relevant experience

Certifications

None

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control 0 - 4

Special Requirements / Employment Condition

Required to travel locally and/or internationally

Workplace / Physical Requirements

Full-time Office Based position.

Hybrid Remote Worker

Billable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.