Spec: Sales Account Management

Department: FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng

Reports to: Executive / ME Sales Account Management

Job Grade/Level: S5

Core Description

Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full revenue target.

Key Deliverables / Primary Functions

• Develop, review, communicate and monitor an effective client strategy as per the MSA methodology.
• Design and execute on the account plan.
• Effectively manage the sales activities to meet agreed targets and corporate objectives within the agreed budgets.
• Manage accounts by monitoring the level of client satisfaction at regular intervals or after each significant delivery of a product or service.
• Drive a culture of accountability, management by objectives, and build a high-performance team driven by customer satisfaction.
• Network and collaborate with colleagues to sell new enterprise solutions to existing clients to achieve growth targets.
• Ensure data quality and integrity on Salesforce is kept at the agreed levels.

Core Functional Skills & Capabilities

• Account Planning & Management
• Customer Focus
• Relationship Building
• Sales Strategy

Core Behavioural Competencies

• Job Match
• Persuading and Influencing
• Presenting and Communicating information
• Relating and Networking

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Sales/Marketing OR NQF 4: Grade 12

Experience

Minimum of 5 years’ ICT experience in Account Management Role or Minimum of 7 years’ ICT experience in Account Management Role.

Special Requirements / Employment Condition

• Valid Driver's license
• Required to travel locally and/or internationally