Spa Therapist

Fixed Term Contract - FTC - 1st May - 31st August 2024

BUSHMANS KLOOF WILDERNESS RESERVE

SPA THERAPIST

JOB PURPOSE: To ensure that guests are treated in accordance with standards and Red Carnation Hotel Service Standards; using every opportunity to maximize the guest wellness experience and in turn drive revenue with the aim of securing repeat business for the lodge.

EMPLOYEE VALUE PROPOSITION: This position offers routine, stability and opportunities to cooperate in a task-focused team; whilst operating within clearly defined standards and expectations; where attention to details and precision is recognised and valued.

ORGANISATIONAL POSITIONING:

• Department: Spa
• Reporting to: Spa Manager
• Location: The Bushmans Kloof Wilderness Reserve

MINIMUM EXPERIENCE AND QUALIFICATION REQUIRED:

• 1 year’s experience in a spa environment associated with the lodge, hotel or cruise industry. We will also consider applicants who have recently graduated.
• Highly presentable; maintaining health, hygiene and professional spa appearance.
• Excellent command of the English language with solid verbal communication skills.
• Able to work the lodge staff shift cycle of 24 days on and 8 days off.

ADVANTAGEOUS EXPERIENCE AND QUALIFICATION DESIRED:

• Previous proven Retail Sales experience.

KEY PERFORMANCE OBJECTIVES: To be a Red Carnation Hotel Ambassador by:

• Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times.
• Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers.
• Ensuring that you are familiar with, and adhere to, the lodge code of conduct as set out in the Employee handbook.
• Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections.
• Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you.
• Being aware of the emergency evacuation, security and fire procedures of the lodge and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or General Manager.
• Actively seizing opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards.
• Being happy in your work environment, making constructive observations to improve working conditions, and maintaining a culture of teamwork and guest-oriented service.

To deliver on the Spa Guests’ expectations by:

• Performing spa treatments (body, skincare, massage, nails and waxing) in accordance with Spa treatment protocol on men and women.
• Maximising revenue-generating opportunities, whilst enhancing the guest service experience, through upselling, in accordance with outlet service journey.
• Setting up, maintaining and replenishing treatment rooms throughout shift ensuring cleanliness and hygiene in accordance with RCH standards.

The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing.