Spa Supervisor

21c Museum Hotels; Cape Town; On-site; ZAR 150 000 - 250 000; Full time

Job summary

Join an exciting and vibrant team at a renowned hospitality brand as a Spa Supervisor. This role is perfect for those who thrive in dynamic environments and are passionate about providing exceptional guest experiences. You will oversee the spa facilities, ensuring that every guest receives warm, anticipative service that exceeds their expectations. With opportunities for personal and professional growth, this position offers a chance to make a significant impact in a supportive and inclusive workplace. If you are enthusiastic, guest-oriented, and have leadership experience in the spa industry, this is your chance to shine in an industry-leading establishment.

Qualifications

• Outstanding guest service skills and professional presentation required.
• Minimum of two years leadership experience in the spa industry.

Responsibilities

• Ensure optimum guest and employee satisfaction in the spa.
• Conduct selection interviews and oversee colleague training.

Skills

Guest Service Skills

Communication Skills

Leadership Experience

Flexibility

Teamwork

Education

Licenses in Massage Therapy

Aesthetics/Cosmetology Licenses

Tools

Windows

MS Office Suite

Opera PMS

SpaSoft

Micros

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific, as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Scope of Position:

The Spa Supervisor will assist with the oversight of the entire Fairmont Spa facilities; consisting of separate male and female sections including 3 treatment rooms, relaxation areas, steam, sauna, Jacuzzis, and locker rooms. State of the art health club facilities that include two outdoor terrace pools, a fitness centre and a fitness studio. The primary responsibility of the Spa Supervisor is to ensure optimum guest and employee satisfaction.

Responsibilities:

• Demonstrates the Fairmont’s Service Plus Standards in all interactions.
• Welcomes and assists guests according to FHR and Fairmont Spa Brand Standards.
• Is an ambassador of Fairmont by providing memorable guest experiences.
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
• Possesses knowledge about all aspects of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
• Conducts selection interviews for new hires.
• Works with the spa manager in the formulation of plans for projects and other areas.
• Responsible for the administration & implementation of colleague training in all aspects of the Spa’s operations.
• Provides hands-on support and guidance and ensures services provided are in accordance with Fairmont brand standards of performance and sequence of service.
• Maintains knowledge of all spa services, products, experiences and fitness facilities.
• Maintains the inventory of supplies for the administration of the spa facility.
• Seeks the spa’s ability to maximize revenues by analyzing the day-to-day booking, future bookings and coordinating schedules and services with the spa team accordingly.
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures.
• Conducts department performance appraisals in a timely manner.
• Ensures colleagues adhere to all hotel & spa service & brand standards.
• Follows Occupational Health and Safety regulations.
• Reports suspicious people, behavior, and vehicles to Hotels Security.
• Ensures adherence to Fairmont’s Code of Ethics.
• Performs other duties as and when required.

Qualifications:

• Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
• Proficient in English language (verbal and written) with a second or third language as an asset.
• Must be flexible in terms of working hours, and able to work with little or no supervision.
• Able to type 25 words per minute.
• Minimum of two years leadership experience in spa industry, preferably previous Fairmont Spa experience.
• Licenses in Massage Therapy and/or Aesthetics/Cosmetology are an asset.
• Computer literacy in Windows, MS Office Suite, Opera PMS system, SpaSoft, and Micros is recommended.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.