Spa Supervisor

Fairmont Hotels & Resorts; Cape Town; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player in hospitality seeks a Spa Supervisor to oversee spa operations and ensure exceptional guest experiences. This role involves leading a team, maintaining service standards, and maximizing revenue through effective scheduling and inventory management. The ideal candidate will possess outstanding guest service skills, a vibrant personality, and a commitment to excellence. Join a team that values respect, integrity, and teamwork while contributing to a renowned brand known for its commitment to responsible tourism and employee development. Embrace this opportunity to make a significant impact in a dynamic environment.

Qualifications

• Outstanding guest service and communication skills are essential.
• Minimum two years of leadership experience in the spa industry required.

Responsibilities

• Ensure optimum guest and employee satisfaction in the spa.
• Conduct selection interviews and administer colleague training.

Skills

Guest service skills

Communication skills

Leadership experience

Flexibility

Teamwork

Education

Licenses in Massage Therapy

Aesthetics/Cosmetology licenses

Tools

Windows

MS Office Suite

Opera PMS system

SpaSoft

Micros

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific, as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Scope of Position:

The Spa Supervisor will assist with the oversight of the entire Fairmont Spa facilities; consisting of separate male and female sections including 3 treatment rooms, relaxation areas, steam, sauna, Jacuzzis, and locker rooms. State-of-the-art health club facilities include two outdoor terrace pools, a fitness centre, and a fitness studio. The primary responsibility of the Spa Supervisor is to ensure optimum guest and employee satisfaction.

Responsibilities:

1. Demonstrates the Fairmont’s Service Plus Standards in all interactions.
2. Welcomes and assists guests according to FHR and Fairmont Spa Brand Standards.
3. Is an ambassador of Fairmont by providing memorable guest experiences.
4. Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.
5. Possesses knowledge about all aspects of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
6. Conducts selection interviews for new hires.
7. Works with the spa manager in the formulation of plans for projects and other areas.
8. Responsible for the administration & implementation of colleague training in all aspects of the Spa’s operations.
9. Provides hands-on support and guidance and ensures services provided are in accordance with Fairmont brand standards of performance and sequence of service.
10. Maintains knowledge of all spa services, products, experiences, and fitness facilities.
11. Maintains the inventory of supplies for the administration of the spa facility.
12. Seeks the spa’s ability to maximize revenues by analyzing day-to-day bookings, future bookings, and coordinating schedules and services with the spa team accordingly.
13. Thoroughly understands and adheres to proper credit and cash-handling policies and procedures.
14. Conducts department performance appraisals in a timely manner.
15. Ensures colleagues adhere to all hotel & spa service & brand standards.
16. Follows Occupational Health and Safety regulations.
17. Reports suspicious people, behavior, and vehicles to Hotel Security.
18. Ensures adherence to Fairmont’s Code of Ethics.
19. Performs other duties as and when required.

Qualifications:

1. Must possess outstanding guest service skills, professional presentation, and sophisticated verbal and written communication skills.
2. Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.
3. Proficient in English language (verbal and written) with a second or third language as an asset.
4. Must be flexible in terms of working hours and able to work with little or no supervision.
5. Able to type 25 words per minute.
6. Minimum of two years of leadership experience in the spa industry, preferably previous Fairmont Spa experience.
7. Licenses in Massage Therapy and/or Aesthetics/Cosmetology are an asset.
8. Computer literacy in Windows, MS Office Suite, Opera PMS system, SpaSoft, and Micros is recommended.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.