Spa Service ExpertSA Spa Receptionist

Marriott Hotels Resorts; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

Join a dynamic team at an award-winning spa in Cape Town, where you'll create unforgettable experiences for guests. This role involves managing the front desk, upselling a variety of beauty and body treatments, and ensuring the highest standards of service in a luxurious environment. Ideal candidates will have a strong focus on guest experience, excellent organizational skills, and the ability to thrive under pressure. This is a fantastic opportunity to be part of a leading hospitality brand that values diversity and inclusion, offering a supportive workplace where your contributions make a real impact.

Qualifications

• 2+ years experience in a frontline role in hospitality.
• Recognised qualification in Body Skincare and Beauty Therapy is advantageous.

Responsibilities

• Manage front desk and upsell spa services and products.
• Maintain service excellence and guest satisfaction standards.
• Assist with bookings and coordinate with housekeeping.

Skills

Customer service

Sales

Administrative skills

Teamwork

Flexibility

Attention to detail

Ability to work under pressure

Education

Qualification in Body Skincare and Beauty Therapy

Tools

MS Office (Word, Excel, Outlook)

Spa booking systems

Job description

Our award-winning Spa on the 19th floor at The Westin Cape Town offers a balance between outer skin and inner being. Our signature spa experiences promise treatments that are both unique and luxurious, creating the perfect harmony of luxury and wellbeing. Balance is restored with a healing touch. From therapeutic massages to cleansing facials and invigorating body treatments, each element of your spa visit is designed to stimulate the senses and nourish both body and mind.

Function

Join our dynamic team to create and deliver unforgettable Spa experiences. We are recruiting vibrant and enthusiastic individuals with a positive attitude. Reporting to the Spa Management, successful candidates will manage the front desk/reception area, upsell and offer guests a wide range of Beauty, Body, Skin Therapy, and treatments, while maintaining the quality and standards of The Westin Cape Town in accordance with Marriott International Policies and Procedures within a pressurized environment.

Required Experience & Qualifications

• Recognised and relevant qualification in Body Skincare and Beauty Therapy is advantageous
• At least 2 years of experience in a frontline role, such as Receptionist within a hospitality environment
• People-centric with a strong focus on guest experience
• Well-groomed appearance as per company standards
• Professional disposition
• Strong planning, administrative, and organizational skills
• Proficient in MS Office (Word, Excel, Outlook)
• Working knowledge of Spa booking systems is advantageous
• Problem-solving, decision-making, and conflict resolution skills
• Ability to work under pressure
• Proactive, self-driven, and able to use initiative
• Ability to work independently and as part of a team
• Attention to detail in area of responsibility
• Willingness to work rostered shifts, including weekends, public holidays, and irregular hours as per operational requirements
• Please enclose a recent photo of yourself

Key Responsibilities

• Adhere to health, safety, and COVID protocols within the work environment
• Assist in marketing spa revenue and retail products
• Follow spa opening and closing procedures
• Keep the front desk environment neat and tidy at all times
• Manage guest arrivals and departures, and access control
• Maintain service excellence and guest satisfaction standards
• Maintain a float, make deposits, and report receipts daily
• Control cash and perform daily reconciliations
• Manage the booking system effectively
• Assist with stock checks and manage stock levels
• Coordinate with housekeeping regarding spa amenities
• Order amenities as required
• Complete administrative tasks efficiently
• Assist with bookings and upselling
• Maintain a professional appearance and hygiene standards
• Keep workstations clean and organized before and after treatments
• Perform additional duties as required

Marriott International is an equal opportunity employer committed to diversity and inclusion, and prohibits discrimination based on any protected basis under applicable law.

LIOnsite

Key Skills

Customer service, sales, administrative skills, teamwork, flexibility, attention to detail, and ability to work under pressure.