Spa Receptionist

Career Custodians; Cape Town; On-site; ZAR 120,000 - 150,000; Full time

Job summary

A leading local tourism group in Cape Town is seeking a dynamic Receptionist to manage front desk operations and ensure exceptional guest experiences at Camps Bay Retreat. The ideal candidate should have a Grade 12 qualification, experience in a Spa reception environment, and excellent client service skills. Flexibility to work during weekends and evenings is essential. Join a culture focused on employee growth and development.

Qualifications

• Experience working as a Receptionist in a Spa.
• Flexibility to work weekends and evenings.
• Ability to manage time effectively.

Responsibilities

• Manage front desk operations and ensure excellent guest service.
• Handle appointments and guest inquiries.
• Process payments and maintain efficient workflow.

Skills

Client service

Communication skills

Organisational skills

Time management

Team player

Pro-active mindset

Education

Grade 12 or equivalent

Tools

MS Office

Excel

ESP

Opera cloud

Job description

Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We’re looking for :

The exclusive Camps Bay Retreat, looming under The Twelve Apostles and Lion’s Head in Camps Bay is looking for a dynamic Receptionist to join their experienced team. The receptionist is responsible for the smooth and enjoyable experience of guests while supporting the overall front desk operations.

What is required :

The Receptionist serves as the first point of contact for guests, providing a welcoming and professional experience that sets the tone for their visit. The primary purpose of this role is to manage the front desk operations of property, ensuring that guests receive exceptional service from the moment they arrive until they leave. This includes handling appointments, managing guest inquiries, processing payments, and maintaining a smooth and efficient workflow within the property.

The Receptionist will play a crucial role in enhancing the overall guest experience by providing personalised service by addressing guest needs, and ensuring that all aspects of their visit are handled with care and attention. With contributing to a positive and relaxing environment, the Receptionist helps to create memorable and satisfying experience that align with the luxury standards of the property.

• Grade 12 or equivalent.
• Experience working as a Receptionist in a Spa
• MS Office, Excel and ESP.
• Opera cloud knowledge will be extremely advantageous.
• Excellent client service, communication and organisational skills.
• Ability to manage time effectively.
• Ability to perform basic computer skills.
• Pro-active mind set.
• Flexibility to work weekends and evenings.
• Team player.
• Goal-oriented.

Ready to Join? If you're ready to take your career to new heights and be part of something truly special, we want to hear from you! Apply now or send your resume to