Spa Manager

Spa Manager - Sandton / Midrand Area – are you looking for a new challenge working in a wonderful Spa? Responsible for the day-to-day running of the Spa. Ensure the Spa is run smoothly and efficiently. Oversee staff, ensuring staff are allocated the correct workload for their skills. Ensure client satisfaction is maintained and treatments are of a consistently high standard. Ensure policies and procedures are adhered to, discipline staff, organize staff rosters, and ongoing training, budgets, and target setting. Setting Treatment Menus. Lead a successful team. Attend to clients' queries. Supply information on services and treatments within the Spa to the clients.

Qualifications and Experience: Non-negotiable Qualifications

Essential: Health & Skincare Diploma and ITEC or CIDESCO / City & Guilds required

Skills:

1. 5 / 6 years managerial experience
2. 4 years experience and knowledge in administrative and clerical procedures
3. 4 years experience and knowledge of computers and MS Office, ESP
4. Knowledge of customer service principles and practices
5. Keyboard skills and ESP
6. Ability to answer phones, book and schedule, coordinate appointments accurately and take messages accurately
7. 4 years experience performing all beauty treatments
8. Experience advising clients on all beauty treatment procedures
9. Experience in retail product sales
10. Stock take

Main Job Tasks and Responsibilities:

1. Ensure smooth running of the spa
2. Admin – Roster, daily, monthly and weekly reports, budget, target setting
3. Advise clients on spa treatments
4. Perform all beauty, health & skincare treatments
5. Customer focused and passionate about the beauty industry
6. Exceptional at building great relationships with clients and team
7. Focused on training, networking, and identifying areas of growth for the salon
8. Able to manage everyday duties like bookings, orders, stocktaking, processing payments, and bookkeeping
9. Experienced in Beauty, Nail Technology Treatments
10. Friendly, caring, driven to see client results
11. Work effectively towards achieving the spa's set financial targets
12. Ensure staff members achieve targets set
13. Effectively promote and sell beauty products in conjunction with treatments to meet the salon’s retail targets
14. Ensuring the highest standard of customer care, satisfaction, and service at all times
15. Demonstrate an exceptional level of professionalism and positivity for the staff to emulate
16. Promote the spa and its activities and actively contribute to its marketing activities
17. Effectively provide general information and advice to clients interested in having treatments and explain the benefits of treatments, to actively acquire new clients
18. Advise clients on all aspects of the procedure they're booked in to receive, providing both pre and post-treatment care and answering any questions or concerns
19. Monitor and ensure strict adherence to treatment policies, procedures, and documentation, including safety policies
20. Exhibit a diplomatic, professional attitude to effectively handle difficult situations and resolve any customer complaints
21. Be responsible for spa opening and closing procedures and daily duties of the spa
22. Be responsible for payments for treatments/products, cash management, and daily cash-ups
23. Maintain inventory at optimum levels, follow purchasing standards and ensure compliance with stock records and systems
24. Uphold professional and gracious front desk procedures in the booking and handling of customers
25. Efficient scheduling/confirming of appointments and maintenance of electronic booking system
26. Initiate and maintain confidential client records
27. Maintain various internal office administrative support procedures
28. Ensure that the reception and treatment rooms are all immaculate, organized, and tidy and that all equipment is properly sanitized, cleaned, and maintained
29. Supervise, mentor, train, and motivate staff and work effectively within a team
30. Have an understanding of and abide by all the spa’s policies, procedures, and systems
31. Ability to use your initiative when undertaking decision making
32. Exemplary organizational skills including timekeeping and keeping records
33. Ability to keep a cool and level head when faced with working under pressure and being able to deal with problems which may arise on a day-to-day basis in a stress-free and calm manner
34. Team leadership qualities i.e. being a good motivational speaker and example setter to the rest of the staff during team meetings and one-to-one discussions
35. Excellent knowledge of the beauty therapy industry and an up-to-date skill set when it comes to performing treatments
36. Good “people” skills, as a manager you must be able to understand and assist staff if they need help or are having difficulty which affects their work
37. Ability to remain fair and professional at all times
38. Ability to deal with “difficult” spa situations such as client complaints and staff disagreements in a diplomatic fashion
39. An up-to-date and thorough knowledge of current health and safety in the workplace regulations
40. Ability to carry out “In Salon” risk assessments
41. Excellent cash handling skills, accountancy skills would be an advantage
42. Willingness to work flexible hours
43. Have exceptional customer care skills
44. Excellent verbal and written communication skills
45. Daily, weekly, monthly reports
46. Bookkeeping, budgets, financials
47. Professional personal presentation
48. Information on beauty and nail technology treatments