Spa Manager

A prestigious luxury establishment is seeking an experienced Spa Manager to lead our team and deliver an exceptional guest experience. If you are a compassionate leader who values excellence, teamwork, and staff well-being, this is the perfect role for you.

Key Responsibilities

• Oversee daily spa operations, including staff, treatments, and facilities.
• Ensure therapists schedules are balanced to maintain well-being and service excellence.
• Maintain the highest standards of cleanliness, presentation, and guest care.
• Monitor financial performance, budgets, and revenue streams.
• Manage inventory, procurement, and spa e-commerce offerings.
• Develop and implement spa policies, packages, and new treatment offerings.
• Work with the Marketing team to promote spa services.
• Collaborate with other departments to create bespoke wellness experiences.
• Recruit, train, and develop spa staff to uphold service excellence.
• Foster a positive and supportive work environment.
• Address guest feedback to ensure a seamless experience.
• Perform treatments for VIP guests as needed.

Requirements

• Qualifications : CIDESCO, ITEC, or SAAHSP diploma / degree in aesthetics or somatology.
• Experience : Minimum 5 years as a Spa Manager in a luxury hospitality setting.
• Skills : Strong leadership, organizational, and people management skills.
• Knowledge : Expertise in spa treatments, staff training, revenue management, and marketing.
• Tech Proficiency : Competent in Microsoft Office, Shedul, and preferably Easipos.
• Personal Attributes : Empathetic, detail-oriented, and able to work under pressure.

Are you ready to lead in an exceptional luxury wellness environment?