Spa Manager

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading hospitality company is seeking a Spa Manager to oversee spa operations. The ideal candidate will ensure excellent guest experiences, manage staff effectively, and maintain adherence to health regulations. With a focus on customer service and leadership, this role promises a rewarding career path in the hospitality industry.

Qualifications

• Minimum of 3 years’ experience as a Spa Manager in a reputable Spa.
• Qualified in massage, facials, manicures, pedicures, waxing, wraps.

Responsibilities

• Oversee daily operations of the spa facility and ensure exceptional guest experiences.
• Manage staff, coordinate with therapists, and handle customer service concerns.
• Drive business growth through marketing and sales strategies.

Skills

Customer service

Upselling

Problem-Solving

Communication

Interpersonal skills

Leadership

Education

Matric

2 Year minimum Beauty Diploma (CIDESCO, SAAHSP, ITEC)

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description:

The Spa Manager oversees the daily operations of a spa facility, ensuring an exceptional guest experience, efficient staff management, and adherence to health and safety regulations. This role includes managing spa services, coordinating with therapists and aestheticians, overseeing inventory and supplies, handling customer service concerns, and driving business growth through marketing and sales strategies.

Minimum Requirements:

• Matric
• 2 Year minimum Beauty Diploma, preferably CIDESCO, SAAHSP and/or ITEC
• Minimum of 3 years’ experience as a Spa Manager in a reputable Spa
• Must be qualified in the following: massage, facials, manicures, pedicures, waxing, wraps.
• Flexible and strong upselling skills
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail and knowledge of spa services, treatments, and industry trends
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills
  
  

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.