Spa Manager

Khula Placements; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A prestigious luxury establishment seeks an experienced Spa Manager to lead the team and deliver exceptional guest experiences. The role requires overseeing operations, staff development, and ensuring the highest standards of service within a supportive work environment. Candidates should possess relevant qualifications, extensive experience in luxury hospitality, and demonstrate strong leadership skills.

Qualifications

• Minimum 5 years as a Spa Manager in a luxury hospitality setting.
• Expertise in spa treatments and revenue management essential.
• Detail-oriented and able to work under pressure.

Responsibilities

• Oversee daily spa operations and manage inventory.
• Recruit, train, and develop spa staff.
• Monitor financial performance, budgets, and ensure service excellence.

Skills

Leadership

Organization

People Management

Education

CIDESCO, ITEC, or SAAHSP diploma/degree in aesthetics or somatology

Tools

Microsoft Office

Shedul

Easipos

Job description

A prestigious luxury establishment is seeking an experienced Spa Manager to lead our team and deliver an exceptional guest experience. If you are a compassionate leader who values excellence, teamwork, and staff well-being, this is the perfect role for you.

Key Responsibilities

• Oversee daily spa operations, including staff, treatments, and facilities.
• Ensure therapists schedules are balanced to maintain well-being and service excellence.
• Maintain the highest standards of cleanliness, presentation, and guest care.
• Monitor financial performance, budgets, and revenue streams.
• Manage inventory, procurement, and spa e-commerce offerings.
• Develop and implement spa policies, packages, and new treatment offerings.
• Work with the Marketing team to promote spa services.
• Collaborate with other departments to create bespoke wellness experiences.
• Recruit, train, and develop spa staff to uphold service excellence.
• Foster a positive and supportive work environment.
• Address guest feedback to ensure a seamless experience.
• Perform treatments for VIP guests as needed.

Requirements

• Qualifications : CIDESCO, ITEC, or SAAHSP diploma / degree in aesthetics or somatology.
• Experience : Minimum 5 years as a Spa Manager in a luxury hospitality setting.
• Skills : Strong leadership, organizational, and people management skills.
• Knowledge : Expertise in spa treatments, staff training, revenue management, and marketing.
• Tech Proficiency : Competent in Microsoft Office, Shedul, and preferably Easipos.
• Personal Attributes : Empathetic, detail-oriented, and able to work under pressure.

Are you ready to lead in an exceptional luxury wellness environment?