Spa Manager

MSC Cruises; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join MSC Cruises as a SPA Manager, where you'll lead a talented team to deliver exceptional wellness experiences for guests aboard our luxury cruise line. Your leadership and operational skills will ensure the spa's smooth running while introducing innovative treatments that enhance guest satisfaction amidst breathtaking voyages.

Qualifications

• At least 3 years of experience as a Spa Manager on a cruise ship.
• Fluency in English and at least two additional European languages.
• Strong PC skills and proven skills in accounting and marketing.

Responsibilities

• Drive treatment delivery and manage daily operations creatively.
• Monitor staff services and implement continuous improvement.
• Participate in stock control and ensure compliance with regulations.

Skills

Spa therapies

Beauty treatments

Wellness trends

Leadership

Communication

Interpersonal skills

Operational management

Education

Certification in spa, wellness, or hospitality management

Beauty, Cosmetology, or Spa qualification

Tools

Spa software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Your Purpose

As a SPA Manager aboard our luxury cruise line, your mission is to create an exceptional wellness experience for our guests. By leading a talented team and curating premium spa treatments, you will ensure that our guests enjoy rejuvenating moments amidst breathtaking voyages. You will be the driving force behind the operational excellence and innovative offerings of our onboard spa, blending world-class service with an unforgettable ambiance.

Your Impact

As SPA Manager, your role will be key in creating a relaxing environment for guests while leading your team to consistently provide exceptional service. You will ensure the spa runs smoothly, from keeping the facilities spotless to managing schedules and inventory effectively. Staying ahead of wellness trends, you'll introduce new treatments and programs to delight guests and enhance their experience. Your passion for hospitality will shine through in every interaction, building loyalty and creating lasting memories.

Your Journey So Far

To succeed in this role, you’ll need :

• Experience : Proven experience as SPA Manager or equivalent in the cruise industry, with successful team leadership and operational excellence.
• Language Skills : Fluency in English and at least two additional European languages, enabling effective communication with diverse guests.
• Expertise : Strong knowledge of spa therapies, beauty treatments, and wellness trends.
• Adaptability : Ability to thrive in a dynamic environment while maintaining guest satisfaction.
• Leadership : Experience motivating teams and fostering a culture of collaboration and service excellence.

Your Essentials

• Qualifications : Certification in spa, wellness, or hospitality management is highly desirable.
• Interpersonal Skills : Excellent communication and interpersonal skills, with a talent for connecting with people from diverse backgrounds.
• Operational Skills : Proficiency in managing spa software, inventory, and budgets.
• Availability : Willingness to embark on long-term contracts at sea and adapt to onboard lifestyle.
• Passion : Genuine enthusiasm for wellness and delivering transformative guest experiences.

KEY RESPONSIBILITIES

• Effectively drive treatment delivery to meet targets by encouraging guests to purchase SPA services and products.
• Manage the daily operations of the SPA with initiative and creativity.
• Be on duty seven days a week, with hours varying according to itinerary.
• Arrive at least 10 minutes before opening to ensure the premises are ready.
• Monitor staff services and implement action plans for continuous improvement.
• Assist with loading merchandise and managing storage in ports or other locations.
• Participate in duties such as stock control, SPA arrangements, and decor when SPA is closed.
• Demonstrate excellent product knowledge of all merchandise sold.
• Exercise care with all sale articles and ensure compliance with health and safety regulations.

QUALIFICATIONS

• Proficiency in English; fluency in at least two of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Additional languages are advantageous.
• At least 3 years of experience as a Spa Manager on a cruise ship.
• Beauty, Cosmetology, or Spa qualification or diploma.
• Strong PC skills (Word, Excel) and basic knowledge of Outlook or similar.
• Proven skills in accounting, marketing, and team leadership to meet new goals.

Minimum Requirements :

• Languages: English
• Spa Management Experience

Additional Extras :

• Cruise Ship Management Experience
• Management qualification

DOCUMENTS REQUIRED

• Valid South African Passport
• Police Clearance