Solutions Support Specialist (Bellville)

Momentum; Bellville; On-site; ZAR 480,000 - 600,000; Full time

Job summary

Momentum is seeking a product management professional to join the No-Lapse solutions team in South Africa. The role covers solution design, risk management, communication, servicing, and compliance as part of a dynamic financial services environment.

Requirements include a Diploma in Business Analysis or a B Degree, at least 4 years in financial services, and product development experience. Proficiency in MS Office and strong communication are essential for success.

Qualifications

• Diploma in Business Analysis or a B Degree.
• 4+ years in financial services.
• Product development experience.
• Proficient in MS Office Packages (MS Outlook, MS Word, MS Powerpoint, MS Excel).
• Strong verbal articulation, strong documentation and strong relationship building skills.

Responsibilities

• Provide technical support to the No-Lapse and Growth Solutions team and other stakeholder areas.
• Provide clients and distribution channels with live support to help with policy enrolment, premium payment, product understanding and servicing of queries.
• Identify opportunities to improve client and distribution experience - including communication - by analysing data and engaging with clients and sales staff.
• Develop and maintain relationships with various internal and external stakeholders, such as IT, distribution, legal & compliance, service, claims, asset management and valuations.
• Identify, investigate and analyse problems faced by clients, business and product owners; propose documented solutions that fully address the business requirements needed to optimise the business.
• Investigate and analyse alternative solutions and propose the best approach to meet a business need.
• Develop solutions that encompass the entire system (people, process and technology).
• Assist with quotations, competitor research and analysis to produce insights into design and pricing models for No-Lapse and future growth solutions.
• Ensure technical product and legislative knowledge are always current to propose the most relevant and innovative client solutions and comply with legislative and governance requirements.
• Contribute to continuous innovation in solution design and processes through the development, sharing and implementation of new ideas.
• Effectively manage time and ensure optimal productivity.

Skills

Verbal communication

Documentation

Relationship building

Education

Diploma in Business Analysis

B Degree

Tools

MS Office

Job description

Metropolitan is one of the oldest financial services brands in South Africa. With a 127 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving South Africa’s people through affordable financial solutions that create financial growth and security. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Perform product management and development tasks as a member of the No-Lapse solutions team. These functions include but are not limited to solution design, risk management, communication, servicing, operational support and compliance.

Requirements

• Diploma in Business Analysis / B Degree
• 4+ years’ experience in financial services industry
• Product development experience
• Proficient in MS Office Packages (MS Outlook, MS Word, MS Powerpoint, MS Excel)
• Strong Verbal Articulation, Strong Documentation and Strong Relationship Building Skills

Duties & Responsibilities

• Provide technical support to the No-Lapse and Growth Solutions team and other stakeholder areas.
• Provide clients and distribution channels with live support to help with policy enrolment, premium payment, product understanding and servicing of queries.
• Identify opportunities to improve client and distribution experience - including communication - by analysing data and engaging with clients and sales staff.
• Develop and maintain relationships with various internal and external stakeholders, such as IT, distribution, legal & compliance, service, claims, asset management and valuations.
• Identify, investigate and analyse problems faced by clients, business and product owners; propose documented solutions that fully address the business requirements needed to optimise the business.
• Investigate and analyse alternative solutions and propose the best approach to meet a business need.
  • Develop solutions that encompass the entire system (people, process and technology).
• Assist with quotations, competitor research and analysis to produce insights into design and pricing models for No-Lapse and future growth solutions.
• Ensure technical product and legislative knowledge are always current to propose the most relevant and innovative client solutions and comply with legislative and governance requirements.
• Contribute to continuous innovation in solution design and processes through the development, sharing and implementation of new ideas.
• Effectively manage time and ensure optimal productivity.

Competencies

• Passion to make a difference in the lives of people in the low to middle income markets.
• Strong problem solving and judgement skills.
• Have the ability to take accountability and see projects through.
• Be versatile and open to learning opportunities.
• Strong written and verbal communication skills.
• Naturally inquisitive mind-set, with a strong innovative tendency.
• Ability to work with a diverse group of people as well as independently.
• Ability to work accurately under pressure.
• Ability to establish priorities and balance several tasks with accuracy and attention to detail in a demanding deadline-driven environment.