Solution Specialist

Vista; Cape Town; On-site; ZAR 400,000 - 750,000; Full time

Job summary

Vista is seeking a Solution Specialist for our Cape Town office who will support on-premises software implementations and client training. This hybrid role demands effective communication and problem-solving skills, with a commitment to delivering exceptional client experiences. The ideal candidate will have a strong background in SQL Server, .NET, and experience in managing medium to large client projects.

Benefits

Rest & Relax Fridays

Employee Rewards and Benefits

Medical Insurance

Paid Sick leave

5 days bereavement leave per year

On-Site Breakfast Bar

Qualifications

• Experience with Vista Group software beneficial.
• Proven experience in software application support and consultancy.
• Strong knowledge in SQL Server and .NET preferred.

Responsibilities

• Configure and support Vista software for clients.
• Perform project discovery and analyze client requirements.
• Install and configure Vista software for deployments.

Skills

Problem-solving

Analytical skills

Communication

Education

Bachelor's degree or equivalent

Tools

SQL Server

.NET

IIS

Job description

Vista Cape Town, Western Cape, South AfricaSolution SpecialistVista Cape Town, Western Cape, South AfricaOur Senior Solution Specialist's execute on our on-premises implementations, projects, consultation, and other dedicated client professional services agreements They also act as the client facing team for our rapidly increasing platform projects around the world.They ensure the delivery of great outcomes for our clients and help to generate exceptional client experiences while migrating our clients to our platform offerings.About The RoleDevelop and maintain an extensive understanding of the cinema industry's business operations to effectively configure and support Vista software for clients, becoming an expert in Vista's suite of software modulesPerform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirementsInstall and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite,Effectively train Vista clients both remotely and in personConsult with clients on best practices, helping them realize the full potential of the Vista softwareTake ownership of project tasks, delivering through to completionBuild strong relationships with clients and team membersPerform cross-regional and cross-departmental tasks and initiativesThe vast majority of work will be completed during standard business hours however, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support itemsTravel domestically and internationally may be requiredRequirementsAbout youExperience with Vista Group software would be highly beneficialProven experience dealing with medium to large client projects, creating exceptional client experiences and great outcomesProven experience taking proactive measures to prevent software issuesExperience in a software application support, deployment, and consultancyStrong knowledge of SQL Server, .NET (preferred), advanced user of Windows systems, including IIS, DNS, DHCP, NetworkingAbility to work on several tasks or projects simultaneously, prioritizing and following through to successful resolutionExcellent problem-solving and analytical skills, verbal and written communication, and organizational skills with meticulous attention to detailAbility to remain composed under pressure, using independent discretion and judgment to assess situations and respond appropriatelyCommitment to excellent customer service and dedication to creating great outcomes and working relationshipsProject management and governance experience would be highly beneficialConsistently achieves business goals and metrics successfully, promptly, and accuratelySome prior experience, or exposure to, team leadership or mentoringSpecific knowledge of cinema operations would be particularly usefulThis is a hybrid role with a home and office-based split, requiring regular weekly (2 days per week) attendance in the Cape Town office.We are only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship.About VistaVista Group is the global leader in providing technology solutions to the international film industry.

With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery.With more than crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset.

Across the group brands our teams provide market-leading services to clients in more than countries.We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities.

It is important to us to foster an environment that empowers people to realise their full potential.

We aim to do 'good things with good people' and we're proud to say that more than two decades on that's exactly what we do every single day.Shared StandardsOur Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group.

The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.One CrewWe're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborateShine a LightWe communicate openly, we explain the why, and we ask when we don't understand.

We don't leave people in the darkMake it HappenWe make good things happen as people and as teams through our focus on deliveryChase GreatWe challenge ourselves and each other to keep improvingBenefitsYou will be supported to continually learn and improve your skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.We have a range of benefits that include : Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full dayAnnual volunteer dayEmployee Rewards and Benefits with PerkboxMedical Insurance / Medical AidEmployee Assistance Programme ServicePaid Sick leave5 days bereavement leave per yearOn-Site Breakfast BarIf this sounds like you, get in touch to find out moreWe value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion.

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