Solution Analyst

Mri Software; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking an Operations Coordinator/Analyst to join their dynamic team in Cape Town. This role is pivotal in enhancing the efficiency of operations within a forward-thinking organization dedicated to innovation in the real estate sector. You will engage with various departments, manage scheduling, and support project management while enjoying a flexible hybrid work model. With a commitment to employee engagement and a diverse workplace, this opportunity offers a chance to grow and make a meaningful impact in the PropTech space.

Benefits

Office Breakfasts

Social Events

Medical Aid

Pension Schemes

Parental Leave

Generous Annual Leave

Flexible Time Off

Tuition Reimbursement

Remote Work Options

Qualifications

• Strong communication and organizational skills are essential.
• Proficiency in MS Office and ability to analyze data.

Responsibilities

• Assist with scheduling and onboarding teams.
• Generate reports on resource capacity and project requirements.
• Support financial procedures and identify process improvements.

Skills

Communication Skills

Organizational Skills

Proficiency in MS Excel

Data Analysis

Adaptability

Tools

MS Office

Salesforce.com

OpenAir

Smartsheets

JIRA

Job description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always.

Our relentless commitment to client success, our employee resource groups, and our promise to empower our teams to reach their full potential are what make MRI Software special.

We’re dedicated to creating a work environment you look forward to every day. We invest heavily in employee engagement, offering some of the industry’s best perks. Together with our Pride employee resource group, customers, and partners, we’re on a mission to innovate and lead the real estate industry into a digital-first future.

We offer a flexible hybrid working model with 3 days of remote work per week. This role is based in the Cape Town Office.

Role Overview

The Operations Coordinator / Analyst plays a crucial role in MRI’s Global Professional Services (GPS) organization. As part of the GPS Operations Management team, you will be involved in:

1. Project Management
2. Resource Management
3. Training Solutions Management
4. Business Operations Management

This highly visible role involves interaction with MRI departments, senior leadership, client executives, and clients. The ideal candidate will have excellent communication skills, be highly organized, flexible, motivated to learn, and capable of managing initiatives to completion.

Responsibilities

• Assist the Resourcing Manager with centralized scheduling, including process documentation, system setup, and training.
• Onboard teams into the scheduling process for smooth transitions.
• Maintain skills matrices for all GPS Consultants.
• Generate reports on resource capacity, demand, and project requirements.
• Manage project scheduling, cancellations, and statuses.
• Coordinate activities between GPS and other departments.
• Maintain project documentation, budgets, and internal systems.
• Support departmental processes, including quotes, orders, and queries.
• Assist in training team members on systems like OpenAir, Smartsheets, and JIRA.
• Analyze key data points and generate ad-hoc reports.
• Monitor timesheets, escalate issues, and report accordingly.
• Assist with financial procedures including month-end closing and invoice processing.
• Support the incentive and commission reporting.
• Identify process improvements and implement changes proactively.

Requirements

• Strong communication skills and a proactive attitude.
• Detail-oriented with excellent organizational skills.
• Proficiency in MS Excel and MS Office; Salesforce.com knowledge is a plus.
• Ability to analyze data and generate reports.
• Adaptability to a changing environment and willingness to learn.
• Confidence and openness to feedback.

Perks & Benefits

We offer a range of benefits, including office breakfasts, social events, employee resource groups, medical aid, pension schemes, parental leave, generous annual leave, flexible time off, tuition reimbursement, and remote work options.

Join Us

If you’re ready to grow with MRI Software and make an impact in the PropTech space, we encourage you to apply. We value diversity and are committed to an inclusive workplace for all applicants, regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, or veteran status.