Solar O&M Technician

Key Performance Areas & Indicators

1. Technical Support & Product Management

• System Monitoring: Monitor and analyze solar system performance data. Compile reports and suggest improvements.

• Troubleshooting: Provide support for complex technical issues and ensure quick resolution.

• Process Development: Develop standard operating procedures (SOPs) and training documentation.

• Product Lifecycle Management: Research potential improvements, coordinate with R&D, and manage product updates and rollouts.

2. Customer Service

• Client Interaction: Respond to customer queries promptly. Conduct proactive follow-ups to maintain satisfaction.

• Issue Resolution: Document and resolve complaints or service-related issues effectively.

• Feedback Management: Collect and analyze customer feedback to improve service and product quality.

3. Operations & Maintenance Scheduling

• Planning: Develop schedules for preventive and corrective maintenance activities.

• Coordination: Ensure tools and resources are available and that tasks are executed as per schedule.

• Monitoring: Track progress, report completion, and ensure adherence to timelines.

4. Maintenance Execution

• Planning & Procurement: Create maintenance plans and coordinate material availability.

• Quality Assurance: Ensure all maintenance activities are documented, and reports are compiled accurately.

Job Specifications

Qualifications

• Minimum: Trade Tested

• Preferred: Wireman's License

Experience

• Minimum: 3 years in a similar role

• Preferred: 5 years with proven experience

Technical Competencies

• System diagnostics and maintenance procedures

• Knowledge of solar PV systems and components

• Familiarity with applicable electrical regulations

Behavioural Competencies

• Strong communication and problem-solving skills

• Proactive and customer-oriented

• Ability to work independently and in a team