Solar Advisor - 6 Month

Isilumko Staffing; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a forward-thinking company as an Energy Advisor, where you'll guide customers in selecting effective solar solutions. This role involves conducting site visits, addressing customer queries, and collaborating with a dedicated team to enhance satisfaction and boost sales. You'll leverage your expertise in solar technology and electrical systems to provide tailored solutions, ensuring seamless installations. If you're passionate about renewable energy and customer service, this is an exciting opportunity to make a positive impact in the solar industry.

Qualifications

• Strong understanding of solar energy systems and installations.
• Professional demeanor with excellent customer service skills.

Responsibilities

• Conduct physical and virtual site visits to assess customer needs.
• Prepare detailed reports and collaborate with the Care Team.

Skills

Microsoft Office (Excel, Word, Outlook)

Electricity generation, transmission, and distribution

Home electrical wiring

Solar generation, conversion, and storage

Solar panel, battery, and inverter installation

AREP or Solar PV Green Card qualification

Education

NQF6 certification or higher

Job description

As an Energy Advisor, you play a crucial role in guiding customers towards the most effective solar solutions while representing the reputable affiliated bank brand. Your responsibilities will involve conducting both physical and virtual site visits, addressing customer queries, and providing essential information for accurate quotations and smooth installations. Reporting to the Operations Manager, you will collaborate with the Care Team and Energy Consultant to enhance customer satisfaction and contribute to increased sales conversion rates.

Responsibilities :

• Coordinate site visits with the Care Team.
• Update the weekly availability schedule.
• Accept or decline meeting requests promptly.
• Prepare thoroughly for site visits, considering customer requirements, reviewing satellite imagery, and understanding home and roof constraints.
• Understand customer needs, address concerns, and gather necessary information for the site visit report.
• Discuss and recommend optimal solar solutions to customers.
• Consult with Energy Consultant for special customer requirements or installation considerations.
• Provide detailed solution information to the Customer Care Team for accurate quotations.
• Collaborate with installers, discussing requirements or special instructions as needed.

Expected Performance :

• Conduct up to 3 physical or 4 virtual site visits daily, with a combination of both on typical days.
• Availability for Saturday site visits, with overtime pay subject to approval.
• Submit Site Visit Reports within 24 hours.
• Provide Weekly Activity Reports detailing visits, hours worked, and travel undertaken.

Key Skills / Experience :

• NQF6 certification or higher.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong understanding of electricity generation, transmission, and distribution.
• Knowledge of home electrical wiring.
• Understanding of solar generation, conversion, and storage in a residential context.
• Experience in solar panel, battery, and inverter installation.
• AREP or Solar PV Green Card qualification.

Requirements :

• Professional presentation and demeanor.
• Own a car and possess a valid driver’s license.