Software Training Support

Emporium; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A consulting firm in Cape Town is looking for a Training Support Consultant to create and manage training plans for customers, track progress, and provide system training. Ideal candidates will have a Bachelor's degree in Accounting or relevant experience, with strong customer service skills. The role includes resolving customer queries and ensuring effective project completion. Competitive salary of R 18 000 to R 23 000 per month, negotiable based on experience.

Qualifications

• Experience in training or education is essential.
• Bachelor's Degree in Accounting or 3+ years of bookkeeping.
• Intermediate Excel skills required.

Responsibilities

• Create and manage training plans with customers.
• Report on training progress of all customers.
• Cooperate with clients to ensure training projects completion.
• Communicate successes and failures to stakeholders.
• Provide system training to customers.
• Resolve customer queries and guide through system features.

Skills

Training/Educator or Consulting experience

Customer service/support experience

Excel proficiency (intermediate)

Education

Bachelor's Degree in Accounting or 3 years bookkeeping experience

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Accounting software packages

Job description

Training Support Consultant (POS25005)

Somerset West

R 18 000 to R 23 000 per month (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
  
  

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
  
  

Closing Date: 30 ay 2025

To apply for this position: Send MS Word format CV to ;and use POS25005 – Training Consultant in the subject line