Software Technician

Main Purpose of the Job

Responsible for maintaining and optimizing the software systems critical to mining operations. This role requires a proactive individual with a strong technical background, excellent problem-solving skills, and the ability to work in a challenging and dynamic environment. The Software Technician will assist the Account Manager with rolling out, troubleshooting, and maintaining software at client premises.

Education, Experience And Competencies

• Matric/Grade 12 preferably with Mathematics and Science
• National Diploma in Computer Science, Information Technology or related field
• Certifications in A+, N+ and S+
• 2 years' experience in software support, preferably in a mining environment
• Own transport and valid driver’s license (willing to travel and work overtime)

Responsibilities

• Maintain and provide 1st line support for all Field Technician tablets on site
• BEAMS site administration and infrastructure maintenance
• Provide weekly BEAMS reports for Technical Superintendent and Account Manager
• Analyze raw data and provide findings reports to Technical Superintendent
• On-site network troubleshooting and maintenance
• Configure and troubleshoot routers
• Provide remote support using remote software like TeamViewer and AnyDesk
• Review, maintain, and recommend improvements to systems
• Perform routine maintenance
• Ensure upgrades and repairs on lamproom test stations, pocket tag test stations, and lamproom integrations
• Roll out, troubleshoot, and maintain software
• Provide incident reports to Technical Superintendent
• Participate in testing and validation of proximity detection systems in simulated and field environments
• Provide training and support for clients on software functionalities
• Create and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals