Software Support Technician

Findojobs South Africa; Gauteng; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A software support company in Gauteng, South Africa seeks a Technical Support Specialist. You will provide first-level assistance for CAD/CAM software installation and operation, facilitate customer training, and travel to client sites as necessary. Ideal candidates have IT helpdesk experience and a passion for the manufacturing industry. Proficiency in Microsoft Office and a knack for troubleshooting are essential. Join a dynamic team dedicated to customer success.

Qualifications

• Ability to provide step-by-step technical help, both written and verbal.
• Ability to work independently and meet multiple deadlines.
• Ability to diagnose and troubleshoot basic technical issues.

Responsibilities

• Provide first-level support for customer concerns regarding software installation.
• Travel to customer manufacturing facilities to install CAD/CAM software.
• Facilitate training courses for customers on software operation.

Skills

Technical troubleshooting

Customer service

Communication skills

Microsoft Office proficiency

SQL Database knowledge

Delphi Experience

Job description

Responsibilities:
Technical Support

• Provide first-level support for customer concerns and issues regarding software installation and operation.
• Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
• Customer notification and workflow coordination and follow-up to maintain service level agreements.

Applications Engineering

• Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
• Provide engineering support of our incoming tickets, including extensive troubleshooting
• Travel up to 25% of the time

Training, Demonstrations & Documentation

• Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
• Provide technical sales support demonstration and competitive analysis (benchmarking).
• Create technical documentation of issues and their solutions to help future efforts and resolutions
• Document complaint reports and troubleshooting steps

Desired Education and Skills

• Ability to provide step-by-step technical help, both written and verbal
• Ability to work independently and meet multiple deadlines
• Ability to diagnose and troubleshoot basic technical issues
• Proficiency in Microsoft Office and Windows
• SQL Database & Delphi Experience is a plus

In addition, there are different types of backgrounds that can set up an applicant for success in this role. Applicants should meet one of these types:

• +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
• A passion for the manufacturing industry and helping client solve problems
• A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.