Software Support Specialist – Mine Control (AMEE)

Micromine; South Africa; Hybrid; ZAR 30 000 - 60 000; Full time

Job summary

Join a dynamic and growing multinational company at the forefront of the mining technology sector. As a Software Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing top-notch support for our fleet management and mine production system. With opportunities for professional development and a hybrid work environment, this position offers a unique chance to thrive in a collaborative team culture. If you have a passion for technology and customer service, this role is perfect for you!

Benefits

Generous salary

Professional development opportunities

Health cover

Pension contributions

21 days Paid Vacation

10 days Paid Personal Leave

Qualifications

• Proven experience in software support environments.
• Strong customer relationship building skills.

Responsibilities

• Assist with Micromine Pitram implementations across the AMEE Region.
• Provide telephone, email, and face-to-face support for clients.

Skills

Software Support

Customer Relationship Management

Technical Training

Networking Knowledge

Database Technologies

Education

Tertiary Qualification in Information Technology

Mechatronics

Mining Engineering

Geology

Tools

SQL

Oracle

Job description

About Us

Founded 39 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine sites and 3,000 diverse projects.

What We Offer

An established multinational business, that is growing fast, with great benefits:

• A generous salary with opportunities for professional development.
• Hybrid work options to balance work and home life.
• Health cover and pension contributions
• 21 days Paid Vacation and 10 days paid Personal Leave (i.e. Sick/Carer Leave)
• A team first culture and the opportunity to work within the mining technology sector.

About The Opportunity

As a Software Support Specialist you will be based out of our Johannesburg office. You will play a key support role for customers of our fleet management and mine production system, Micromine Pitram. Being at the forefront of client interactions, your work will solidify customer relationships and ensure their satisfaction.

Reporting to the Operations Manager, your key responsibilities will include:

• Assisting with Micromine Pitram implementations across the AMEE Region, as well as globally when required.
• Providing telephone, email, and face-to-face support for licence holders.
• Conducting training with clients and in-house staff (in-person and online).
• Ensuring enhancement requests, bugs, and development issues are raised and resolved.
• BETA testing new versions and products to check improved functionality.
• Supporting the Sales team during technical demonstrations, trade shows, and other events.

About You

You will have proven experience within software support environments in either help desk, technical support or technical training positions.

Other key skills, experience, and qualifications:

• A tertiary qualification in either Information Technology, Mechatronics, Mining Engineering, Geology, or a related discipline
• You have a working knowledge of networking and database technologies (e.g. SQL, Oracle).
• You have experience conducting client trainings
• You have strong customer relationship building skills and experience
• The ability to travel, nationally or internationally, to manage Micromine Pitram implementations (estimated 25-30% of the year)
• Whilst not essential, previous exposure to the Mining sector would be useful

Next Steps

Ready to join the Micromine team? Apply now or visit www.micromine.com to learn more.