Software Support Administrator - Spa & Beauty

Miranda Forrester Spa & Beauty Placements; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player in the spa and beauty sector is seeking a Software Support Administrator to join their team. This role involves providing essential support for booking systems and ensuring smooth operational processes. Candidates should possess strong computer literacy, excellent customer service skills, and a background in salon or spa environments. You will be part of a dynamic team that values client relationships and strives for excellence in service delivery. If you are passionate about beauty and technology, this opportunity is perfect for you.

Qualifications

• Must have experience in salon, spa, or healthcare environments.
• Excellent command of English is essential for communication.

Responsibilities

• Provide software support and administration for spa and beauty operations.
• Assist with customer inquiries and maintain client relationships.

Skills

Computer literacy

Customer service

Problem solving

Knowledge of spa & salon procedures

Experience with booking systems

Excellent command of English

Tools

ESP

HeadStart

Chi-Desk

Salon Iris

Job description

SOFTWARE SUPPORT ADMINISTRATOR - Spa & Beauty

MIDRAND, JHB - Gauteng (ZA)

Starting Date : A.S.A.P / 01 May 2025

OPERATING HOURS & SHIFTS :

1. Monday - Friday
2. 08:00 am - 05:00 pm
3. After hour support may be required on occasion for operational purposes

REPORTS TO : Director

SALARY & COMPANY BENEFITS :

R10,000 - R15,000 per month (based on desired experience)

MINIMUM REQUIREMENTS :

1. Must be based in or within reasonable traveling distance to Rosebank, Johannesburg
2. Reliable transport
3. Excellent command of English (Read, Write and Speak)
4. Computer literate with booking systems, emails and reports (ESP / HeadStart / Chi-Desk / Salon Iris or similar)
5. Receptionist / Support employment experience in Salon, Spa or Healthcare essential

SKILLS & EXPERIENCE :

1. Confident using a computer and digital platforms
2. Experience working with booking systems, software and social media
3. Knowledgeable on skin care, spa therapies and beauty systems
4. Knowledge of spa & salon procedures
5. Excellent customer service - we are client centric and you need to build and maintain rapport
6. Problem solving abilities (patience and compassion are key skills)
7. Ability to work under pressure
8. Accountable and reliable