Software Quality Assurance / Testing Engineer: ServiceNow

NTT America, Inc.; Johannesburg; Hybrid; ZAR 500,000 - 900,000; Full time

Job summary

NTT DATA is seeking a hands-on ServiceNow QA Engineer to join our ServiceNow Practice. You will execute functional, regression, and integration testing, contribute to automated ATF scripts, and provide timely quality feedback across sprints and releases.

You will work with QA Manager, BAs, and developers, building test cases from user stories and acceptance criteria, while supporting UAT and maintaining test assets in a shared repository. Hybrid working arrangements apply.

Qualifications

• Proven experience as QA Engineer in ServiceNow or enterprise platforms.
• Practical experience using ServiceNow ATF to build and run automated tests.
• Strong ability to write clear test cases from user stories and acceptance criteria.
• Experience performing functional, regression, and integration testing in an Agile environment.
• Ability to log and manage defects with reproducible reports.
• Comfortable testing across multiple product domains and adapting approaches.

Responsibilities

• Execute functional, regression, integration, and exploratory testing per QA plans.
• Write and maintain clear test cases and scripts from user stories and criteria.
• Develop and extend automated tests within ServiceNow ATF to broaden coverage.
• Run regression tests before releases and platform upgrades using automated suites.
• Log, track, and re-test defects with clear reports for developers.
• Support UAT via test environments, data, and stakeholder guidance.
• Maintain test cases/scripts in shared repositories and update with platform changes.
• Provide accurate test execution status and quality metrics to QA Manager.

Skills

QA Engineer

ServiceNow ATF

Test case writing

Agile testing

Defect management

Education

ISTQB Foundation

ServiceNow CSA or equivalent

Tools

ServiceNow ATF

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Role Overview

The ServiceNow QA Engineer is a hands‑on technical testing role within the NTT DATA ServiceNow Practice, responsible for executing test activities across the full development lifecycle. Working closely with the QA Manager, Business Analysts, and development team, the QA Engineer ensures that all developed functionality is tested thoroughly, accurately, and in line with the quality standards set by the QA Manager and Practice.

The QA Engineer is an executor - their primary focus is on building and running test cases, contributing to the automated test framework, and providing timely, accurate feedback on quality across sprints and releases. They will cover development from the Practice, ATS, and automations teams, operating as part of the shared QA function.

Key Responsibilities

• Execute functional, regression, integration, and exploratory testing across all ServiceNow development in line with the test plans defined by the QA Manager.
• Write clear, well‑structured test cases and test scripts based on user stories and acceptance criteria provided by the Business Analyst.
• Contribute to the development and maintenance of automated test scripts within the ServiceNow ATF (Automated Test Framework), expanding coverage across product domains.
• Execute regression testing ahead of each release and platform upgrade, using the automated test suite to validate platform stability.
• Log, track, and retest defects accurately and in a timely manner, ensuring developers receive clear, reproducible defect reports.
• Support UAT coordination activities - setting up test environments, providing test data, and assisting business stakeholders through test execution.
• Maintain test cases and test scripts in the shared test repository, keeping them up to date as platform changes are made.
• Contribute to quality reporting by providing accurate test execution status, pass/fail rates, and defect metrics to the QA Manager.
• Participate in sprint ceremonies - including backlog grooming and sprint reviews - to ensure testability is considered from story creation through to delivery.

Essential Experience & Skills

• Proven experience in a QA Engineer or software testing role within a ServiceNow or enterprise platform delivery environment.
• Practical experience using ServiceNow ATF (Automated Test Framework) to build and execute automated test scripts.
• Strong skills in writing test cases and test scripts from user stories and acceptance criteria.
• Experience executing functional, regression, and integration testing within an agile delivery environment.
• Ability to write clear, reproducible defect reports and manage defects through to resolution.
• Comfortable working across multiple product domains, picking up context quickly and adapting testing approaches accordingly.

Desirable

• Experience with platform upgrade testing in ServiceNow, including regression test execution during upgrade cycles.
• Familiarity with ISTQB Foundation or equivalent testing qualification.
• Exposure to broader test automation tools or scripting in addition to ServiceNow ATF.
• ServiceNow Certified System Administrator (CSA) or equivalent product knowledge.
• Experience supporting UAT with business stakeholders, including test environment setup and guidance through test execution.

Behaviours & Competencies

• Detail‑oriented - takes pride in thorough, accurate test coverage and clear defect reporting.
• Reliable - consistently delivers test outputs on time and to the standard required by the QA Manager.
• Collaborative - works well with developers, BAs, and business stakeholders as part of a wider delivery team.
• Curious - proactively looks for edge cases, gaps in coverage, and quality risks beyond the immediate test plan.
• Continuous improver - actively contributes to building out the automated test suite and raising QA maturity over time.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us ( ).