Software Applications Support Specialist at Sabenza IT & Recruitment

DCV Sabenza IT and Recruitment; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Join a dynamic team as a Software Application Support Specialist, where you will provide essential support for business applications and drive improvements. This role offers opportunities for growth in a collaborative environment, requiring strong SQL skills and a passion for customer service.

Qualifications

• Minimum 3-year tertiary qualification required.
• 3 years Application Support experience.
• Intermediate-to-advanced SQL expertise.

Responsibilities

• Providing application support to users and resolving issues.
• Investigating and analyzing system issues.
• Maintaining data quality and integrity.

Skills

SQL

Problem-solving

Communication

Customer service

Education

Degree in Commerce or Computer Sciences or Industrial Engineering

Tools

JIRA Service Management

Job description

Exciting Career Opportunity: Software Application Support Specialist


Location: Gauteng | Type: Permanent | Field: Tech & Business Applications


Are you passionate about technology, problem-solving, and making a real impact? Do you thrive in a fast-paced, collaborative environment where your ideas are valued and your growth is supported?


Join a forward-thinking company where innovation meets purpose. We're on the hunt for a dynamic and driven Software Application Support Specialist to become a vital part of our growing team. This is your chance to play a key role in supporting essential business applications, collaborating across departments, and driving continuous improvements that directly affect real users.


What Makes This Role Amazing:

• Work on diverse and challenging projects that will push your skills to the next level.
  
• Join a supportive and collaborative team that values knowledge sharing and continuous learning.
  
• Enjoy excellent career growth opportunities with the freedom to innovate and take initiative.
  
• Be part of a culture where customer satisfaction and technical excellence go hand in hand.
  

What You’ll Be Doing:


· Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.


· Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.


· Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specifications and that divisional, quality and industry standards are met.


· Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.


· Review and recommend continuous improvement of the systems and support processes.


· Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.


· Maintain data quality and integrity within the system.


· Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers.


· Carry out system maintenance tasks and processes to agreed schedules.





What You Bring to the Table:


· A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering.


· Strong understanding of SQL including systems design and implementation.


· A good understanding of the financial markets will be a bonus.


· Excellent technical skills.


· Excellent problem-solving abilities.


· Excellent communication skills



Why You:


You’re curious, technically sharp, and always thinking ahead. You’re not just looking for a job—you’re looking for a place where you can grow, lead with ideas, and be part of something meaningful.




RequirementsRequirements:


· At least 3 years Application Support experience covering infrastructure and operational aspects.


· Experience using IT Service Management ticketing systems (JIRA Service Management preferred)


· Intermediate-to-advanced SQL expertise including (Stored Procedures, queries, triggers, jobs and general database management skills). Understanding SQL replication would be a plus.


· Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff


· A desire to provide excellent customer service


· Strong problem solving and analytical skills


· Experience of supporting and maintaining production systems in a customer-facing support environment


· Ability to organise own workload and handle a number of tasks simultaneously


· Experience of database systems, reporting and query tools


· Demonstrable level of technical aptitude

The successful candidate will utilise strong customer service, communication and problem-solving skills to deliver support services for business applications. The successful applicant will develop close links with staff and management at all levels across the business, and work with suppliers and internal teams.







Ready to step into your next big opportunity?


Apply now and let’s build the future together.

Desired Skills:

• Itil
• Sql
• Jira

Desired Qualification Level:

• Degree

About The Employer: