Software Application Support Specialist

Red Ember Recruitment (PTY) Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is looking for a Software Application Support Specialist in Johannesburg. This role involves maintaining existing products and contributing to the development of new solutions. Candidates should have strong SQL and VBA experience, along with excellent problem-solving skills.

Qualifications

• 2 years experience and understanding of SQL fundamentals.
• 2 years experience in MS Excel and VBA.
• Good general computing knowledge and troubleshooting capability.

Responsibilities

• Provide application support to users, identifying issues and suggesting long-term resolutions.
• Investigate and analyze system issues to determine causes and corrective actions.
• Document technical information and processes for system support.

Skills

SQL

VBA

Problem-solving

Technical skills

General computing knowledge

Education

1st year tertiary level in Information Systems

1st year tertiary level in Accounting

Job description

Our client is looking for a Software Application Support Specialist to join their team.

As The Software Application Support Specialist you will assist with the ongoing maintenance of existing products and participate in the development of new and enhanced products and solutions. This is a great opportunity to join an exciting company.

• Providing application support to users : Answer resolve and log inbound customer calls identify issues and provide suggestions and longterm resolutions;
• Investigate and analyse system issues to determine the cause of issues and appropriate corrective action;
• Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget timescales and specification and that divisional quality and industry standards are met;
• Provide system knowledge and consultancy for divisional and crossdivisional projects ensuring that business process requirements are met and best practice is achieved;
• Review and recommend continuous improvement of the systems and support processes;
• Document technical information and processes for existing and newly developed functionality to provide suitable and uptodate system support;
• Maintain data quality and integrity within the system;
• Provide clear professional informative and appropriate communication to colleagues customers and suppliers;
• Carry out system maintenance tasks and processes according to agreed schedules.

Requirements

• A minimum 1styear tertiary level in information systems or computer science;
• A minimum of 1styear tertiary level in accounting;
• 2 years experience and understanding of SQL fundamentals and ability to write complex SQL queries;
• 2 years experience in MS Excel and VBA;
• Good demonstrable general computing knowledge including basic troubleshooting capability on the Microsoft Windows platform an understanding of networking fundamentals and familiarity with application installation;
• Excellent technical skills;
• Excellent problemsolving abilities;

SQL, VBA

Education

Degree

Key Skills

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 90000 - 90000

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