Software Application Support Specialist

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job description

Key Responsibilities :

Provide application support to users, answering and resolving in-bound customer calls, identifying issues, and providing suggestions and long-term resolutions.

Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.

Design and participate in the delivery of system developments and enhancements, ensuring that changes are delivered to budget, timescales, and specification, and that divisional, quality, and industry standards are met.

Provide system knowledge and consultancy for divisional and cross-divisional projects, ensuring that business process requirements are met and best practice is achieved.

Review and recommend continuous improvement of the systems and support processes.

Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.

Maintain data quality and integrity within the system.

Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers.

Carry out system maintenance tasks and processes to agreed schedules.