Software Application Support Specialist

MCI Consultants Pty Ltd; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une société de conseil dynamique recherche un Spécialiste du Support Logiciel de Plateforme de Trading pour rejoindre son équipe. Dans ce rôle, vous serez responsable du soutien aux utilisateurs, de l'analyse des problèmes système et de la manutention des tâches de maintenance. Il offre d'excellentes opportunités de développement de carrière et un environnement stimulant.

Qualifications

• Expérience en support d'application est un plus.
• Capacité d'analyser et résoudre des problèmes système.
• Compétence en communication claire et professionnelle.

Responsibilities

• Fournir un support d'application aux utilisateurs.
• Analyser les problèmes système pour déterminer la cause et actions correctives appropriées.
• Participer à la livraison de développements et améliorations système.

Skills

Customer service skills

Troubleshooting techniques

System analysis

Job description

MCI is a dynamic Business Information Systems Consulting firm and an equal opportunity employer. Our clients operate in a range of industries including banking, financial services, manufacturing, fast moving consumer goods and recruitment throughout Africa and the Middle East. Our service offering includes project management, software implementation, product development across various platforms, and including e-commerce solutions.

We strive to be the best at what we do, and to achieve this we need people on our team who have commitment, drive, and a positive attitude that helps deliver winning results.

Role

MCI is seeking Trading Platform Software Support Specialists to join our dynamic team to assist with support of our trading platform. This role is diverse, challenging, and interesting.

Work closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge. This role offers excellent career growth opportunities.

Activities will include :

• Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.
• Investigate and analyse system issues to determine cause of issues and appropriate corrective action
• Design and participate in the delivery of system developments and enhancements ensuring that changes are delivered to budget, timescales and specification and that divisional, quality and industry standards are met
• Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met and best practice is achieved
• Review and recommend continuous improvement of the systems and support processes
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
• Maintain data quality and integrity within the system
• Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers
• Carry out system maintenance tasks and processes to agreed schedules.

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