Software Application Support Specialist

Red Ember Recruitment (PTY) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An exciting opportunity awaits as a Software Application Support Specialist at a dynamic company. In this role, you will be pivotal in maintaining existing products while contributing to the development of new solutions. Your expertise in SQL and application support will ensure users receive top-notch assistance. You'll be involved in system enhancements, ensuring quality and compliance with industry standards. Join a forward-thinking team where your contributions will drive continuous improvement and innovation, making a significant impact in the field of software support.

Qualifications

• 2+ years' experience with SQL and complex queries.
• Proficient in MS Excel and VBA with troubleshooting skills.

Responsibilities

• Provide application support and resolve customer issues.
• Investigate system issues and recommend improvements.
• Document technical processes and maintain data integrity.

Skills

SQL fundamentals

MS Excel

VBA

General computing knowledge

Troubleshooting

Education

1st-year tertiary level in information systems

1st-year tertiary level in accounting

Job description

Our client is looking for a Software Application Support Specialist to join their team.

As The Software Application Support Specialist, you will assist with the ongoing maintenance of existing products and participate in the development of new and enhanced products and solutions. This is a great opportunity to join an exciting company.

• Providing application support to users : Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions;
• Investigate and analyse system issues to determine the cause of issues and appropriate corrective action;
• Design and participate in the delivery of system developments and enhancements, ensuring that changes are delivered to budget, timescales, and specification and that divisional, quality, and industry standards are met;
• Provide system knowledge and consultancy for divisional and cross-divisional projects, ensuring that business process requirements are met and best practice is achieved;
• Review and recommend continuous improvement of the systems and support processes;
• Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support;
• Maintain data quality and integrity within the system;
• Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers;
• Carry out system maintenance tasks and processes according to agreed schedules.

Requirements

• A minimum 1st-year tertiary level in information systems or computer science;
• A minimum of 1st-year tertiary level in accounting;
• 2+ years’ experience and understanding of SQL fundamentals and ability to write complex SQL queries;
• 2+ years’ experience in MS Excel and VBA;
• Good, demonstrable general computing knowledge, including basic troubleshooting capability on the Microsoft Windows platform, an understanding of networking fundamentals, and familiarity with application installation;