Soft Services Manager (Mining)

Empact Group; Limpopo; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Une entreprise leader dans la gestion des installations recherche un Soft Services Manager pour superviser efficacement les services non techniques, tels que la sécurité et le nettoyage. Ce poste exige un fort leadership et des compétences en gestion, avec la responsabilité de maintenir des normes de qualité élevées tout en gérant les budgets et la conformité. Idéal pour des candidats ayant une expérience pertinente dans des environnements industriels ou miniers.

Qualifications

• 5-10 ans d'expérience en gestion de services dans les secteurs industriel et minier.
• Connaissance des systèmes de gestion informatisés.
• Compétences en leadership et en gestion de personnel.

Responsibilities

• Gérer et superviser le personnel et les sous-traitants des services non techniques.
• Assurer la conformité des services fournis.
• Gérer les budgets associés et effectuer des analyses financières.

Skills

Leadership

Management

Communication

Budget Management

Education

Business Administration Certification

Facilities Management Certification

Quantity Surveying Certificate

Tools

Computerized Management Systems

Ms Excel

Ms Word

MS Outlook

PowerPoint

Job description

The Main Purpose of the job:

The Soft Services Manager in Facilities Managementwill oversee the non-technical aspects in facilities operations, ensuring smooth daily functioning including services like maintenance, security, pest control services, landscaping and recreation facilities reception, while maintaining compliance and quality standards.

Education and Experience required:

• Business Administration Certification
• Facilities Management Certification
• Quantity Surveying Certificate and experience essential within industrial landscapes & mining sectors
• ISO 9001:2015
• Experience in work being performed.
• The Soft Services Manager shall have at least three to five years applicable experience.
• Proficient in Ms Excel, Ms Word, MS Outlook & PowerPoint
• Familiar with Computerized Management Systems

Key areas of responsibility:

Operational Management:

• Directly manage and supervise soft services staff and contractors, including cleaning, security, landscaping, Pest Control, Catering, Waste Management, and Reception.
• Ensure efficient and compliant delivery of soft services, adhering to service level agreements (SLAs) and contractual obligations.
• Monitor and evaluate the performance of soft services providers, identifying areas for improvement and addressing issues promptly.
• Manage budgets and costs associated with soft services, ensuring efficient resource allocation.
• Develop detailed cost estimates and budgets based on project specifications.
• Accurately forecast financial requirements and allocate resources effectively.
• Conducting visual inspections, measurements, and tests on products or services.
• Maintaining accurate records of measurement, inspections, tests, and findings

Compliance and Quality:

• Maintain compliance with all relevant regulations, standards, and best practices related to health and safety, hygiene, and environmental issues.
• Implement and enforce standard operating procedures (SOPs) for soft services, ensuring consistency and quality.
• Conduct regular inspections and audits to ensure that soft services are delivered to the required standards.
• Develop and implement quality control measures to monitor and improve service delivery.

Staff Management and Development:

• Lead, motivate, and train soft services staff, providing opportunities for professional development and growth.
• Conduct performance evaluations and provide feedback to staff, ensuring high levels of performance and job satisfaction.
• Resolve staff issues and conflicts promptly and effectively.

Client Relations:

• Build and maintain strong relationships with clients, understanding their needs and expectations.
• Act as a point of contact for clients regarding soft services issues and concerns.
• Provide regular updates to clients on the performance of soft services.

Continuous Improvement:

• Identify opportunities for improvement in soft services delivery, implementing innovative solutions and best practices.
• Stay up to date with industry trends and developments in soft services management.
• Contribute to the development and implementation of new soft services strategies.