Social First Account Manager

Ogilvy Social.Lab; Cape Town; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Ogilvy Social.Lab is seeking a Senior Social-First Account Manager to lead organic social media initiatives for their Verizon International client. This role demands proficiency in social media strategy and project management, with a strong focus on building client relationships and delivering exceptional content across platforms. Ideal candidates will have 4-8 years of experience in B2B social media, excellent communication skills, and a keen understanding of social media dynamics.

Benefits

Attractive package and benefits

Continuous training opportunities

Career growth conversations

Qualifications

• 4-8 years experience in B2B social media account management.
• Strong understanding of various social media platforms and their algorithms.
• Excellent written and verbal communication skills.

Responsibilities

• Develop comprehensive social media strategies for clients.
• Manage project workflow and ensure alignment with the creative team.
• Provide strategic guidance and insights into social media best practices.

Skills

Project Management

Communication

Social Media Strategy

B2B Marketing

Client Relations

Education

Degree in Marketing or Communications

Tools

Hootsuite

Google Analytics

Sprout Social

Job description

Ogilvy Social Lab is setting global benchmarks in digital marketing and is driven by offering our expertise to both local and international clients through a multi-market footprint.

We have enabled 'borderless ways of working', operating as connected teams and providing Creative, Content, Media and Intelligence capabilities to Ogilvy agencies and clients in more than 20 countries.

Join our globally connected team and work on challenging projects that transcend borders. Embrace a career that takes you to new horizons and make a global impact!

We are looking for a Senior Social-First Account Manager

Ogilvy Social.Lab is looking for an Senior Account Manager, with a strong digital background, specialising in a social-first approach, to manage organic social deliverables, as well as developing and nurturing the relationship with our Verizon International client.

This role involves meticulous planning and follow-up. Crucial to this position is a comprehensive understanding and deep appreciation of social media dynamics, including an in-depth knowledge of the main features , advantages, and limitations across major social platforms. The role requires close collaboration with our strategy, creative and production team to deliver best in class content.

Responsibilities

• Collaborate with clients to develop comprehensive organic social media strategies tailored to their objectives, target audience, and budget.
• Act as the client’s trusted advisor by providing strategic guidance with insight into social media, particularly B2B, best practice and performance, providing opinions about the brief and the work and being keen to contribute.
• Manage the curation and development of content, with a specific B2B focus on LinkedIn.
• Ensure that the creative team/traffic manager/production manager/client are aligned throughout a project, to meet deadlines and coordinate workflow
• Lead client’s projects and remain responsible for their daily management, while building strong relationships and fostering good team spirit with both clients and members of the agency to bring great ideas and creative work to life.
• Coordinate digital projects, specialising in organic social media, from briefing to delivery, including budget follow-up and planning.
• Ensure content is performing and effective on an on-going basis, leaning into the research and data team.
• Achieve and sustain client satisfaction by balancing client and agency needs.
• Maintain responsibility for any difficulties and finding solutions during the project while keeping your line manager (Project Director/Business Unit Director) informed throughout.
• Manage/coach junior Accounts where necessary.
• Manage the agency’s billing system and be responsible for invoicing, and issuing PO’s, etc. with a clear understanding of the financial forecast/overview of your clients.
• Possess thorough working knowledge of all agency systems: plan briefings, reviews, follow planning procedures, etc.
• Ultimately responsible for ensuring work is produced efficiently, on time, and within budget.

Qualifications and Experience

• A minimum of 4 years specialising in social media account management, preferable extending to 8 years in a client service environment. Experience of B2B organic social media, and knowledge of LinkedIn, is also an advantage.
• Strong understanding of various social media platforms, main features, their respective algorithms, and best practices for content creation and optimization.
• Proficiency in social media management tools and analytics platforms (e.g., Hootsuite, Sprout Social, Google Analytics).
• Excellent communication skills, both written and verbal, with the ability to articulate ideas and strategies effectively.
• Skillful project management .

About you

You are seeking a unique opportunity to work with some of the most talented individuals in the industry and contribute to the growth and success of our agency and it’s teams. You are a creative minded individual with a keen eye for orginisation and optimisation, and an enthusiastic team player . You are curious and keen to learn and grow .

Offer

• Full-time job within a growing and trendsetting agency
• Attractive package and benefits
• Continuous trainings. Career conversation and growing opportunities

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