Snr Specialist: Digital Communication

Telkom; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in telecommunications is seeking a Snr Specialist: Digital Communication to manage its digital presence. The role requires enhancing brand engagement through social media, overseeing online reputation, and implementing digital communication strategies in alignment with corporate objectives. Ideal candidates will possess solid experience in communications and digital management in large organizations, demonstrating strong leadership and strategic skills.

Qualifications

• Qualification in Communication, Public Relations, Digital Communication, Marketing, or related fields.
• 7 years relevant experience, at least 2 years at management level.

Responsibilities

• Develop and implement social media strategies to enhance brand.
• Manage online reputation and respond to queries professionally.
• Oversee internal digital channel management and content strategy.

Skills

Creativity

Communication

Strategic Thinking

Social Media Management

Digital Marketing

Copywriting and Editing

Education

NQF 6: 3 year Diploma/ National Diploma

Job description

Structural Information

Job number: 10031681

Job title: Snr Specialist: Digital Communication

Job grade: S4

Group/ BU: Corporate

Division: Corporate Affairs

Span of control: 0-5

Reports to: Top Management

Core Description

Responsible for managing and enhancing Telkom’s digital presence across all platforms – both internally and externally. This role will ensure that Telkom’s digital communication is seamless, engaging, and aligned with the company’s brand and strategic objectives. The incumbent will manage social media platforms and manage agencies, oversee online reputation, facilitate the digital publication of corporate results, and ensure all digital channels are current, relevant, and impactful.

Job Responsibilities

Social Media Management

• Develop and implement social media strategies that enhance Telkom’s brand, engage audiences, and support business objectives.
• Oversee the agencies to ensure that they create, curate, and schedule engaging digital content (text, images, video, infographics) tailored for each platform and audience.
• Ensure all digital content is aligned with Telkom’s brand, tone, and messaging guidelines
• Monitor social media trends, conversations, and competitor activity, providing insights and recommendations.
  
  
  

Online Reputation Management

• Proactively monitor and manage Telkom’s online reputation across digital platforms, including social media, review sites, and forums.
• Respond to online queries, comments, and issues in a timely, professional, and brand-aligned manner.
• Collaborate with the Corporate Communications and Customer Care teams to address reputational risks and crises as they arise.
  
  
  

Internal Digital Channels

• Oversee the management and content strategy for internal digital platforms (intranet, Yammer, digital screens, employee apps).
• Ensure internal digital channels are up to date, user-friendly, and effectively support employee engagement and information sharing.
• Collaborate with IT and HR to optimise digital channel functionality and user experience.
  
  
  

Digital Publication of Corporate Results

• Facilitate the seamless digital publication of Telkom’s financial and operational results, ensuring accuracy, timeliness, and compliance.
• Coordinate with Investor Relations, Finance, and IT to ensure results are published across all relevant digital channels.
  
  
  

Analytics and Reporting

• Track, analyse, and report on digital communications performance, including social media metrics, internal channel engagement, and online sentiment.
• Provide actionable insights and recommendations to optimise digital communication strategies.
  
  
  

Platform Management and Innovation

• Ensure all digital platforms are maintained, secure, and up to date with the latest features and best practices.
• Stay abreast of digital trends, tools, and technologies, recommending innovations to enhance Telkom’s digital communications.
  
  
  

Core Competencies

Functional Knowledge

Acquiring and evaluating ideas/ information; Social media and other digital tools; Understanding of audience needs

Functional Skills

Displaying creativity and creative writing; Communication; Strategic thinking; Creativity; Project management; Critical thinking and problem-solving skills; Adaptable and flexible; Social media management; Digital marketing; Copywriting and editing; Public speaking and presentation skills

Competencies (Behaviour)

Business Leadership; Market Leadership; Personal Leadership; Thought Leadership; Values aligned with company values

Certifications

• None
  
  
  

Education

• NQF 6: 3 year Diploma/ National Diploma
  
  
  

Experience

• 7 Years relevant experience, of which at least 2 years on management level
  
  
  

Additional Information

Qualifications and experience:

• Qualification in Communication, Public Relations, Digital Communication, Marketing, or related fields.
• Experience in Corporate, Digital Communications, Public Relations, Social Media management in medium to large organisation.
  
  
  

Special Requirements

• Exceptional knowledge in the use of social media and other digital tools.
  
  
  

Excellent communication skills.

Special Requirements

• Valid Drivers license
• Prepared to travel
  
  
  

Physical Requirements

• None
  
  
  

Key Stakeholders