Snr Specialist Consultant Home Loans

Absa Group; Pretoria; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading bank in South Africa is looking for a dynamic sales professional to enhance Home Loans profitability by achieving sales targets and delivering exceptional customer service. In this role, you will leverage your experience to facilitate services while ensuring compliance and operational excellence in delivering superior client experiences.

Qualifications

• 3 to 5 years of experience in a sales environment is required.
• B Degree or equivalent qualification is essential.
• FETC preferred for further education.

Responsibilities

• Achieve sales targets, including production and retention goals.
• Respond to client queries within 4 hours and aim for zero service failures.
• Manage business improvement projects and ensure compliance training is complete.

Skills

Customer service excellence

Sales targets achievement

Operational compliance

Effective communication

Education

B Degree or equivalent

Further Education and Training Certificate (FETC)

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

To contribute towards Absa Home Loans business profitability by achieving contracted sales targets and delivering customer service excellence. To facilitate intermediary services by selling HOC insurance to customers under customer engagement.

Job Description

Key Responsibilities:

• Achieve sales targets, including conversion rates on direct channels and digital platforms, and meet production, retention, and cross-selling goals for quoted bonds, insurable bonds, and life insurance.
• Drive non-transactional to transactional conversions, e.g., opening cheque accounts (target: 10 per month).
• Maintain control of the business by ensuring no repeat audit findings, preventable operational issues, and fraud; adhere to compliance training; and avoid recurring failures in authentication and disclaimers.
• Participate in daily connect sessions to share best practices and improve work processes.
• Make quote calls to customers; manage business improvement projects to enhance operations and ensure compliance training is 100% complete throughout the year.
• Support business needs by assisting where required, filling gaps, and being available for support.

Colleague Experience:

• Respond to client queries within 4 hours.
• Reduce customer complaints by resolving queries effectively.
• Manage turnaround times, informing clients of withdrawals if responses are delayed beyond 5 days.
• Aim for zero service failures annually.
• Escalate issues promptly when applications are off track.
• Identify colleagues to assist during leave and ensure all Out of SLA (OOSLA) issues are addressed.
• Maintain quality customer routing files daily to avoid audit findings.
• Complete CCC actions within 5 days and QCR files on the same day.
• Ensure applications are fit for processing within SLA and action all sales force cases timely, applying the 'today’s work today' methodology.

Education and Experience:

• B Degree or equivalent required.
• 3 to 5 years of experience in a sales environment.

Education

Further Education and Training Certificate (FETC) preferred.

Absa Bank Limited is an equal opportunity employer. In line with the Employment Equity Act 55 of 1998, preference will be given to candidates from designated groups to promote workforce diversity. The bank reserves the right not to fill the position.