Skills coach : Technical Training

Nedbank; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Nedbank is seeking a Skills Coach: Technical Training to facilitate and optimise Learning and Development sessions covering processes, products, systems and technology to boost staff knowledge and performance.

Design and deliver end-to-end training for asset management products, translate complex information into practical modules, and run classroom, virtual and blended sessions to ensure strong knowledge transfer and learner engagement.

Qualifications

• Matric / Grade 12 / National Senior Certificate is required.
• Bachelor of Commerce or Bachelor of Business Science is preferred.
• Certified technical trainer certification may be required.

Responsibilities

• Conduct learning needs analyses with stakeholders to identify capability gaps.
• Design end-to-end learning interventions across asset management products.
• Translate complex investment and regulatory information into practical training.
• Facilitate learning via classroom, virtual, and blended formats.
• Develop role plays, simulations and digital learning solutions.
• Monitor learner progress and assess knowledge transfer.

Skills

Communication strategies

Training development

Governance controls

Group facilitation

Training effectiveness

Microsoft Office

Product knowledge

Regulatory knowledge

Software knowledge

Evaluation procedures

Business writing

Operational knowledge

Trust building

Communication

Presentations

Education

Matric / Grade 12

Bachelor of Commerce or BBS

Job description

Title:Skills coach : Technical Training

To facilitate and optimise Learning and Development sessions on processes; products; systems and technology to improve the knowledge; skills and performance of employees thereby enhancing the overall performance of the business.

Job Responsibilities

• Conduct learning needs analyses with business stakeholders to identify capability gaps and develop targeted learning and development solutions.
• Build relationships with stakeholders to understand business priorities, determine learning requirements and develop effective training interventions that support business objectives.
• Design, develop, implement and evaluate end-to-end learning interventions, including training plans, curricula, facilitator guides, assessments, job aids and performance support resources, across asset management products, including Unit Trusts, Tax-Free Investments, Endowments, Retirement Annuities, Preservation Funds and Living Annuities.
• Translate complex investment, product, process, system and regulatory information into practical, engaging and client-centric learning solutions for consultants, sales support teams, financial planners and other client-facing audiences.
• Design and facilitate learning interventions using a variety of methodologies, including classroom, virtual, digital and blended learning approaches, to ensure optimal knowledge transfer and learner engagement.
• Create innovative and engaging learning experiences through role plays, simulations, case studies, practical exercises, assessments and digital learning solutions.
• Support business readiness by designing and delivering learning interventions in response to product, process, system and regulatory changes, ensuring effective implementation and adoption.
• Monitor learner progress, competence and the transfer of knowledge through appropriate assessment and evaluation methods, ensuring learning objectives are achieved.
• Request, analyse and apply learner and stakeholder feedback to continuously improve learning interventions and learner outcomes.
• Build trusted stakeholder relationships and provide expert guidance on learning, capability development and performance improvement initiatives.
• Work independently with a high degree of ownership, judgement and foresight, proactively identifying stakeholder needs and recommending learning solutions with minimal supervision.
• Manage multiple learning initiatives simultaneously, delivering high-quality solutions within agreed timelines and adapting quickly to changing business priorities.
• Ensure training-related administration, reporting and recordkeeping requirements are completed accurately and timeously.
• Enhance productivity by recommending and implementing innovative learning methodologies and solutions that improve employee capability and business performance.
• Align learning solutions to organisational strategy, enabling employees to confidently apply new knowledge, enhance client outcomes and support business growth.
• Contribute to the broader Learning & Development (L&D) team by supporting cross-functional initiatives, sharing best practices, and collaborating on projects that enhance learning, talent, and organisational development outcomes.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelor of Commerce or Bachelor of Business Science Degree

Essential Certifications

• Certified technical trainer

Minimum Experience Level

• 3 years facilitating experience in a related business environment, preferably within Financial Services, Asset Management, Investments or a client servicing environment.

Technical / Professional Knowledge

• Communication Strategies
• Employee training/development
• Governance, Risk and Controls
• Group instruction and facilitation methods
• Methods for measuring training effectiveness
• Microsoft Office
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Training evaluation procedures
• Business writing skills
• Cluster Specific Operational Knowledge
• Earning Trust
• Communication
• Delivering High-Impact Presentations

Employment Equity Statement

Preference will be given to individuals from underrepresented groups.

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).