Site Reliability Engineer

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Service Reliability Engineer to enhance technology services for both internal and external clients. This role involves diagnosing and resolving issues related to Windows systems, networking, and automation. You will utilize tools like Intune and AutoPilot to streamline processes and ensure service reliability across multiple locations. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving, working collaboratively with various technology teams to deliver exceptional service. If you thrive in a dynamic environment and are passionate about technology, this opportunity is for you.

Qualifications

• 2+ years in IT Tech support, focusing on Windows and networking.
• Experience with scripting in PowerShell or Python for automation.

Responsibilities

• Identify and rectify issues in Windows deployment and networking.
• Provide technical escalation for ServiceDesk and collaborate with tech teams.

Skills

Windows Diagnostics

Intune Management

PowerShell Scripting

Python Scripting

Networking Knowledge

Business Communication

Education

Matric / NQF Level 4

IT Qualification

Tools

Intune

AutoPilot

Site24x7

Meraki

Job description

Job Overview

The purpose of the role of the Service Reliability Engineer is to focus upon the delivery of technology services to internal and external customers. You will take a holistic and forward looking view of all Huntswood services to minimize service impact.
Job Responsibilities

Identify and rectify shortcomings and weaknesses in:

• Windows
  • Operating system deployment (AutoPilot) and application deployment (Intune)
  • Frequently raised issues for agents
• Automation
  • We use PowerShell and/or Python
• Networking
  • Capacity (we use Site24x7 and Meraki to monitor our systems)
  • Responsiveness (with several offices in two countries, addressing delays is important)
• Regional requirements
  • Ensure that different locations have their unique (cultural, legal, infrastructure) requirement addressed
• Own the delivery of service for the offices
• Provide technical escalation point to the ServiceDesk
• Work with the other technology teams (DevOps, Development, SecOps, Business Apps) when requiring their expertise or identifying improvements they can make
• Able to occasionally work out of hours to avoid disruption to end users
• Able to join an on-call out of hour rota

Job Requirements

• Matric / NQF Level 4
• Min 2 years in an IT Tech support role in a large scale operation working with Windows/Servers and networking
• IT qualification advantageous

Required Skills

• Windows: You will be comfortable diagnosing issues with servers and workstations using event log, performance monitor and other diagnostic tools
• Intune: You have experience with using Intune to manage Windows endpoints, deploying apps and building systems with Autopilot
• Scripting: You will have written PowerShell or Python scripts to automate repetitive tasks
• Networking: You will have managed enterprise network devices such as firewalls and switches, understand what a subnet is used for, what the difference between udp and tcp, and how https works
• Used to working in reactive environment, able to prioritise issues based on impact and other factors
• Excellent business communication skills, able to speak to people at all levels

Core Behaviour

Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.