Site Performance Manager Level 1 Global Grade 13

Barloworld Equipment (Pty) Ltd; Kathu; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in the equipment sector is seeking a performance consultant to enhance customer experience and equipment productivity. The role involves managing site performance, implementing improvement programs, and fostering strong relationships with customers. Candidates should have a degree in Engineering, extensive operational management experience, and a deep understanding of the mining industry.

Qualifications

• Over 5 years of operational management experience.
• More than 3 years in equipment performance management.
• Extensive knowledge of the mining industry and CAT products.

Responsibilities

• Manage and improve equipment performance on site.
• Build long-term customer relationships and drive loyalty.
• Coordinate deliverables from subject matter experts.

Skills

Analytical thinking

Judgement

Verbal Communication

Written Communication

Networking

Influence

Negotiation

Planning

Organising

Monitoring

Education

National Diploma or Bachelor's Degree in Engineering

Postgraduate qualification in Management or Equipment Asset Management

Tools

CMMS

ERP systems

MS Office

Project Management tools

Job description

Key Output

• Gain intimate knowledge of the customer’s business, understand their requirements and act as a key

partner to achieving set business performance targets.

• Use experience and available resource to accelerate and influence the delivery of interim containment

and permanent corrective actions to mitigate the impact of product issues.

• Co-ordinate and manage subject matter expert and OEM representative’s deliverables in contribution to

site health.

• Implement and run to completion continuous improvement programmes to improve the performance

and productivity of the equipment on site.

• Analyse the site performance on a continuous basis and proactively address emerging issues before

they have an impact on the customer business (both CAT/Barloworld and 3rd party suppliers on the

equipment)

• Build long term relationships with the customer – own the customer experience and drive net loyalty

score.

• Tracking and reporting of site performance trends and key performance metrics, Availability, Utilisation,

• Cost per Ton, Cost per hour, MTBF, Productivity and the Customer Experience and trending them with

similar fleets.

• Acts as a performance consultant with customers in mind (a trusted partner) through establishing and

maintaining effective relationships with internal and external customers.

• Co-develop, implement and manage product support and equipment management processes at site

with the customer, CAT and site management.

• Develop equipment performance baseline and trends and work with relevant stakeholders to

understand variation and downtime drivers.

• Influence the CAT brand perception on sites and create a favorable customer experience.

• Grow market share and recognize new sales and aftersales opportunities.

Qualification, Experience and Competencies

• National Diploma / bachelor’s degree in a relevant Engineering discipline

• A Post graduate qualification in Management or equipment Asset Management advantageous.

• > 5 years operational management experience (Site Management or OEM)

• > 3 years equipment performance management experience

• Working experience of CMMS and ERP systems

• Working experience of MS Office & project management

• Understanding of Life cycle costing, cost per ton drivers and product problem management.

• Extensive knowledge of the mining industry & site operations, CAT product application, CAT technology

offering, Maintenance & Repair best practices

• Analytical thinking (L3); Judgement (includes Decision Making) (L2); Verbal and Written Communication

(Including listening) (L3); Drive, Energy and Initiative (results-focus) (L3); Networking and Liaison (L3);

Influence and Negotiation (L3); Practical Execution Management (Planning, Organising & Monitoring)

(L2); Innovation