Site-Based Key Account Manager (Soft Services) - Shaw

Compass Group; Noordwes; On-site; GBP 47,000; Full time

Job summary

A leading facilities management company in South Africa is seeking a Site-Based Key Account Manager to oversee operations across multiple locations. The ideal candidate will have over 2 years of experience in managing facilities, particularly in Cleaning and Security. You will lead teams, drive service excellence, and ensure compliance with standards while enhancing client relationships. This role offers a competitive salary and a dynamic work environment focused on delivering operational impact.

Qualifications

• 2+ years' experience managing multiple sites in Facilities Management.
• Proven background in soft FM services, particularly Cleaning and Security.
• SIA Licence holder or willing to qualify.

Responsibilities

• Lead and inspire multi-site FM teams across designated areas.
• Drive service excellence across all service lines.
• Develop strong client relationships and manage contracts.

Skills

Leadership

Service excellence

Client relationship management

Stakeholder engagement

Financial acumen

Job description

Site-Based Key Account Manager (Soft Services) - Shaw

Key Account Manager (Soft Services)
Salary: £47,000 per annum
Location: Multi-Site Role, Oldham, Heywood & Manchester (predominantly based at Oldham site)
Working Pattern: Monday to Friday (with flexibility across shift patterns) - This role is based on site 5 days per week

Shape the future of workplace experiences. Lead with purpose. Deliver with impact.

We’re seeking a Key Account Manager to lead operations across three key sites, delivering Catering, Cleaning, and Security services. If you thrive in a fast-paced, people-first environment and aim to make tangible improvements daily, this role is for you.

This role goes beyond facilities management. It’s about creating environments where teams excel, clients feel the difference, and you contribute to success for people, planet, and performance.

What You’ll Be Doing

• Leading and inspiring multi-site FM teams across Oldham, Heywood, and Manchester
• Driving service excellence across all service lines
• Ensuring compliance with SLAs, KPIs, and statutory requirements
• Developing strong client relationships and managing contracts commercially
• Championing high standards of safety, customer care, and operational delivery
• Supporting employee engagement across all shifts
• Managing the employee lifecycle and developing your team’s potential
• Owning budgets and P&L performance

What You Bring to the Role

• 2+ years' experience managing multiple sites in Facilities Management
• Proven background in soft FM services – Cleaning and Security essential
• Financial acumen and contract management skills
• Experience managing blue-collar teams and operational improvements
• SIA Licence holder or willing to qualify
• IOSH trained or willing to develop
• Excellent stakeholder engagement skills
• Valid driving license and flexibility to travel across sites

At 14forty, we aim to improve workplaces, creating environments that energize and attract talent. Our 'people and planet first' approach emphasizes operational impact, allowing businesses to focus on what truly matters.

For more about careers at 14forty and our benefits, visit: Careers at 14forty

Job Reference: com/2506/99957001/52602795/SU

Group UK&I is committed to fostering an inclusive environment where everyone can thrive. We celebrate diversity and are dedicated to equal opportunities for all team members.