Showroom Manager- Umlazi (Durban)

HomeChoice Holdings Limited; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Durban is seeking an experienced Showroom Manager to oversee operations, manage staff, and drive sales performance. The ideal candidate will have a tertiary qualification in Sales and Marketing and at least 5 years of experience in the retail sector. Strong leadership skills and customer service focus are essential. The position offers opportunities for career development in a dynamic environment.

Qualifications

• Minimum of 5 years’ experience in the retail industry.
• Experience in homewares retail is highly advantageous.
• Proven leadership experience in a sales-driven environment.
• Clear credit and criminal record.

Responsibilities

• Oversee sales objectives and drive operational efficiency.
• Ensure effective stock management in alignment with procedures.
• Prepare and submit performance reports regularly.
• Lead, motivate, and develop staff to meet business objectives.

Skills

Sales Management

Stock Control

Customer Service

Leadership

Planning and Organization

Education

Relevant tertiary qualification in Sales & Marketing

Tools

MS Office

Job description

Job Title: Showroom Manager - Umlazi (Durban)

Location: KwaZulu-Natal, Durban

Application Deadline: August 25, 2025

Description

The ideal candidate will be responsible for the overall management and day-to-day operations of the Homechoice Showroom Retail Space.

Responsibilities

• Manage Sales and Operations: Oversee sales objectives and drive operational efficiency.
• Stock Control: Ensure effective stock management in alignment with procedures, customer needs, and visual display standards.
• Clear Communication: Facilitate accurate and timely communication across the showroom.
• Cash Management: Oversee cash handling processes to ensure accuracy and accountability.
• Promotions and Displays: Implement monthly promotions and visual merchandising displays.
• Store Security: Safeguard store security and prioritize staff well-being.
• Training and Development: Ensure staff are trained and equipped to excel in their roles.
• Achieve Sales Targets: Drive achievement of monthly sales and Net Sales Value (NSV) targets.
• Customer Experience: Deliver exceptional customer service consistently.
• Stockroom Management: Oversee stockroom operations, reducing goods returns and cancellations.
• Maintain Cleanliness: Keep showroom and back-of-house areas well-maintained and orderly.
• Reporting: Prepare and submit performance reports regularly to inform decision-making.
• People Management: Lead, motivate, and develop staff to meet business objectives.
• Project Management: Manage projects supporting business growth and operational improvements.

Requirements

• Relevant tertiary qualification in Sales & Marketing.
• Minimum of 5 years’ experience in the retail industry.
• Experience in homewares retail is highly advantageous.
• Proven leadership experience in a sales-driven environment.
• Proficiency in MS Office.
• Availability to work shifts, weekends, and public holidays.
• Clear credit and criminal record.

Preferred Attributes

• Ethical, professional, and energetic self-starter.
• Strong planning, organizational, and customer-focused skills.
• Natural leadership and mentoring abilities.
• Attention to detail and ability to meet deadlines.
• Excellent communication and motivational skills.
• Calm under pressure with effective stress management.
• Adaptability, flexibility, and proactive mindset.

Core Behaviors

• Deliver excellent customer service.
• Empathize with customers.
• Follow through on promises.
• Provide insight-led solutions.
• Take ownership of the business.
• Be accountable, curious, creative, and proactive.

Team Values

• Be helpful and inclusive.
• Find enjoyment in work.

Note: This job posting is active and accepting applications.