Short Term Rental Controller

ExecutivePlacements.com - The JOB Portal; Gqeberha; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company seeks a candidate for an administrative role focusing on short-term fleet management in Gqeberha. Responsibilities include customer service, managing rentals, and ensuring compliance with quality standards. The ideal candidate should possess relevant experience and proficiency in MS Office, particularly in Excel and Outlook.

Qualifications

• Minimum of 3 years relevant experience required.
• Advanced proficiency in MS Office tools essential.
• Experience in fleet management is necessary.

Responsibilities

• Manage short-term fleet units, including reservations and invoicing.
• Ensure quality customer interactions and manage complaints.
• Report stock count and prepare necessary documentation.

Skills

Customer service principles

Negotiation

Organizational skills

Scheduling abilities

Problem-solving

Education

Grade 12 / Matric

Tools

MS Outlook

Excel

Word

Kerridge system

Job description

Recruiter:

Top Vitae

Job Ref:

1057587145

Date posted:

Saturday, May 31, 2025

Location:

Port Elizabeth, South Africa

SUMMARY:

The position involves carrying out general administrative duties for the branch, performing the short-term rental controller function, and assisting the rental manager to ensure best management practices are followed. The role aims to meet key performance criteria, promote customer service, and align with the company's strategic vision.

Responsibilities:

• Achieve predetermined targets and budget for STR
• Ensure high quality customer interaction and service, fostering partnerships and solutions tailored for clients
• Manage telesales, records, quotes, and prospects
• Report weekly and monthly stock count and utilization
• Prepare refinance and defleet documentation
• Manage short-term fleet units, including reservations, delivery, collection, scheduling, and invoicing
• Ensure all forklift delivery documentation is accurate and authorized
• Invoice daily, weekly, and monthly rentals, including excess hours
• Communicate with debtors regarding accounts
• Verify load test certificates for machines at customer sites
• Coordinate with workshop for machine preparation before delivery
• Handle customer complaints and queries, ensuring timely feedback and service excellence
• Assist the manager as required

Requirements:

• Grade 12 / Matric + minimum of 3 years relevant experience
• Advanced proficiency in MS Outlook, Word, and Excel
• Experience with Kerridge system for data entry and reporting
• Experience in fleet management
• Ability to maintain and update database information
• Knowledge of customer service principles and quality control processes
• Strong negotiation and influencing skills
• Excellent organizational and scheduling abilities
• Aware of quality and productivity standards and capable of ensuring compliance

Please note: Consider your application unsuccessful if you do not receive a response within two weeks of applying.