SHORT TERM INSURANCE: ACCOUNT EXECUTIVE - CAPE TOWN at Competent Candidates

Competent Candidates (PTY) LTD; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated Account Executive with extensive experience in Short Term Insurance. This role involves building strong client relationships, managing the sales cycle, and ensuring compliance with industry regulations. You will be pivotal in enhancing customer satisfaction through effective service delivery and problem-solving. If you are passionate about providing quality client service and have the skills to exceed expectations, this position offers a great opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5 years experience in an Account Executive or similar role.
• 8 years experience in Short Term Insurance.

Responsibilities

• Build and maintain lasting relationships with clients and partners.
• Manage the entire sales cycle from receiving referrals to securing a sale.
• Ensure compliance with regulations and procedures.

Skills

Account Management

Executive Skills

Short Term Insurance Knowledge

Verbal Communication

Written Communication

Education

NQF 5 Full Short Term Qualification

Job description

Job Description

Your NQF 5 Full Short Term Qualification approved by FSCA, 5 Years experience in an Account Executive or similar role, 8 Years experience in Short Term Insurance together with verbal and written communication skills in English and Afrikaans at all levels will enable you to:

People & Processes

1. Effectively maintaining company standards and providing quality client service:
   • Build and maintain lasting relationships with clients and partners by understanding their focus and needs, and anticipating them in advance
   • Ensure compliance with regulations and procedures as laid down by the FSCA, keeping up to date with regulatory changes
   • Oversee and achieve organizational goals while upholding best practices
   • Support and solve problems for clients by understanding and exceeding their expectations
   • Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
   • Follow up with clients regularly to ensure needs are being met and identify opportunities
   • Manage the entire sales cycle from receiving referrals/leads to securing a sale
   • Follow up on leads and referrals
   • Attend to administration and written communication
   • Present products to prospective clients
   • Work with underwriters to amend policies where necessary to meet client needs
   • Provide professional after-sales support to enhance customer experience
   • Negotiate renewals with clients and ensure timelines are met
   • Respond to complaints and resolve issues
   • Save all documentation onto the policy management system
2. Service delivery to ensure customer satisfaction:
   • Maintain service quality and desired outputs within specific processes by ensuring compliance with policies, procedures, and standards
   • Resolve escalated customer queries and complaints; provide feedback on resolved matters
   • Develop work routines aligned with operational plans to achieve service delivery goals
   • Contribute to creating new standards, control systems, and procedures to maintain service quality
3. Maintain effective people practices:
   • Align personal behavior with organizational culture and values
   • Share and transfer product, process, and system knowledge to colleagues
   • Collaborate with the Underwriting team to ensure required service levels are delivered

Compliance

• Continuous improvement for effective service:
  • Ensure adherence to organizational policies, practices, and procedures
  • Identify and recommend areas for process improvement

Desired Skills

• Account Management
• Executive Skills
• Short Term Insurance Knowledge