Short-Term Claims Manager | Waterkloof

The Recruitment Council; Pretoria; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading company in the insurance sector is seeking a seasoned Short-Term Claims Manager to oversee and optimize claims operations. The role involves managing a high-performing team, ensuring compliance with regulatory standards, and driving operational efficiency. Candidates should have extensive experience in short-term claims and a strong leadership background. This is an excellent opportunity for those looking to make a significant impact in a dynamic environment.

Qualifications

• 5–10 years’ experience in short-term claims, including at least 3 years in a leadership role.
• Strong technical knowledge of home/property insurance and the claims lifecycle.
• In-depth understanding of compliance, governance, and risk management.

Responsibilities

• Oversee all aspects of the claims process from FNOL to resolution.
• Ensure service levels and regulatory requirements are met.
• Lead and develop a high-performing claims team.

Skills

Leadership

Claims Management

Customer Service

Data Analysis

Compliance

Education

FETC: Short-Term Insurance (NQF Level 4)

RE5 Certification

RE1 Certification

Tertiary qualification in a related field

Tools

Claims Systems

Analytics Dashboards

Job description

Are you a seasoned insurance leader ready to drive results in a dynamic claims environment? Our client is seeking an experienced Short-Term Claims Manager to lead and manage the full claims operations across all short-term insurance lines, including Building, Contents, and Portable Possessions.

This strategic role is central to delivering excellent customer outcomes, enhancing operational efficiency, and cultivating a high-performing claims team. We’re looking for a driven individual with a strong background in short-term claims and a passion for innovation, compliance, and leadership.

Key Responsibilities:

• Oversee and manage all aspects of the claims process – from first notification of loss (FNOL) through to final resolution.
• Ensure service levels, key performance indicators, and regulatory requirements (including FAIS and TCF) are consistently met.
• Optimize and streamline operational workflows and systems for efficiency and effectiveness.
• Use data-driven insights from dashboards and reporting to implement strategic improvements.
• Identify trends, operational risks, and gaps in the claims process; implement targeted enhancements.
• Lead, mentor, and develop a high-performing claims team, fostering accountability and excellence.
• Personally manage high-risk or complex claims to ensure timely and professional resolution.
• Build and maintain strong relationships with external service providers, assessors, and partners to ensure cost-effective claims fulfillment.
• Foster a culture focused on innovation, service excellence, and continuous improvement.
• Support senior leadership with planning, budgeting, reporting, audits, and other strategic initiatives.

Requirements:

• Matric / Grade 12.
• FETC: Short-Term Insurance (NQF Level 4).
• RE5 Certification.
• RE1 Certification.
• Fully FAIS Fit and Proper for the relevant role.
• A tertiary qualification in a related field is advantageous.
• 5–10 years’ experience in short-term claims, including at least 3 years in a leadership/operations management role.
• Proven ability to drive team performance, efficiency, and profitable outcomes.
• Strong technical knowledge of home/property insurance and the end-to-end claims lifecycle.
• Skilled in using claims systems, analytics dashboards, and performance metrics.
• Confident communicator, strong leader, and strategic thinker.
• In-depth understanding of compliance, governance, and risk management within the insurance sector.