Short-Term Claims Manager (RE5 and FAIS) - Pretoria East

Talent Evolution (Pty) Ltd; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A prominent company in South Africa is seeking a Short-Term Claims Manager to oversee claims operations and improve workflows within their insurance lines. This strategic role requires a candidate with extensive experience in insurance claims, strong leadership skills, and a focus on operational excellence. Key responsibilities include managing a high-performing claims team, ensuring compliance with regulatory standards, and fostering a culture of service innovation.

Qualifications

• 5–10 years of experience in short-term insurance claims, with at least 3 years in a leadership role.
• Deep expertise in home/property insurance products and claims lifecycle.
• Proven experience managing large multi-functional teams.

Responsibilities

• Lead day-to-day claims operations across multiple functions and insurance lines.
• Ensure claims processes adhere to SLAs, KPIs, and regulatory standards.
• Continuously improve claims workflows and monitor performance.

Skills

Leadership

Process Improvement

Analytical Skills

Customer-Focused

Communication

Tools

Claims Systems

Reporting Tools

Operational Dashboards

Job description

The Short-Term Claims Manager is responsible for overseeing the full spectrum of claims operations, including First Notification of Loss (FNOL), processing, assessment, and resolution across multiple short-term insurance lines (e.g., building, contents, and portable possessions). This role is central to driving customer satisfaction, operational efficiency, and compliance, while building a high-performing, accountable claims team.

The successful candidate will combine technical insurance knowledge with strong leadership, process improvement capability, and data-driven decision-making. This is a strategic, high-impact role for someone with a passion for operational excellence and innovation in claims management.

Key Responsibilities

• Lead day-to-day claims operations across multiple functions and insurance lines.
• Ensure claims processes adhere to SLAs, KPIs, and regulatory standards (FAIS, TCF).
• Continuously improve claims workflows, leveraging system capabilities and process innovation.
• Use management information (MI) and dashboards to monitor performance and identify areas for improvement.
• Handle high-risk, complex, or escalated claims in a professional and timely manner.
• Collaborate with external vendors, assessors, and service providers to ensure effective and cost-efficient claims fulfilment.
• Monitor and analyse claims trends, flagging risk and recommending corrective actions.
• Promote a performance culture through strong people management, coaching, and development plans.
• Support strategic business initiatives, including budgeting, reporting, and audit preparation.
• Foster a culture of service innovation, accountability, and compliance within the claims team.

Requirements

• 5–10 years of experience in short-term insurance claims, with at least 3 years in a leadership or operational management role.
• Deep expertise in home / property insurance products and the complete claims lifecycle.
• Proficiency with claims systems, reporting tools, and operational dashboards.
• Proven experience managing large, multi-functional teams.
• Demonstrated success in achieving business objectives through process optimisation and performance management.
• Strong understanding of regulatory compliance, governance, and risk management frameworks in the insurance industry.

Key Attributes

• Strategic thinker with the ability to drive operational transformation.
• Strong leadership and people development skills.
• Confident decision-maker who thrives in fast-paced, results-driven environments.
• Excellent communication and collaboration abilities.
• Analytical and metrics-oriented, with a proactive problem-solving mindset.
• Customer-focused, with a high standard of professionalism and integrity.

Should you not receive a response within 10 working days, please consider your application unsuccessful.

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