Short Term Claims Consultant

UNISON RISK MANAGEMENT ALLIANCE; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A respected insurance firm in South Africa is looking for a Mid-Senior level Claims Consultant to provide clear guidance on claims. This role requires exceptional communication skills and a minimum of 5 years of experience. Ideal candidates are detail-oriented, client-engaged, and technically proficient. Join a dynamic team that values efficient problem-solving and collaboration.

Qualifications

• Must be fully compliant with FAIS regulatory standards.
• Completion of the RE5 is essential.
• At least 5 years of proven success in a similar position.
• Exceptional verbal and written communication abilities.
• Highly meticulous, well-organised, and presentable.

Responsibilities

• Provide clients with clear guidance on claim requirements and documentation.
• Accurately register and manage claims using CIMS.
• Assess the validity and merits of incoming claims.
• Communicate effectively with insurers regarding claim progress.
• Respond promptly to incoming calls, emails, and customer queries.

Skills

Communication Skills

Detail-Oriented

Client Engagement

Team Collaboration

Technical Proficiency

Education

FAIS Accreditation

RE5 Certificate

Job description

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• Provide clients with clear guidance on claim requirements and documentation

• Accurately register and manage claims using CIMS and relevant insurer portals

• Assess the validity and merits of incoming claims to determine appropriate action

• Communicate effectively with insurers regarding claim progress and relay updates to clients

• Respond promptly to incoming calls, emails, and customer queries

• Address and resolve customer complaints with empathy and efficiency

• Recognize high-priority issues and escalate them appropriately for swift resolution

REQUIREMENTS

• FAIS Accreditation: Must be fully compliant with FAIS regulatory standards.

• RE5: Completion of the RE5 is essential.

• Experience: At least 5 years of proven success in a similar position.

• Communication Skills: Exceptional verbal and written communication abilities.

• Detail-Oriented: Highly meticulous, well-organised, and presentable.

• Client Engagement: Confident and mature approach when interacting with clients at all levels.

• Team Collaboration: Cooperative attitude with a strong sense of teamwork.

• Technical Proficiency: Solid computer literacy across relevant platforms and tools.

Post closing date: 31 August 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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