Shopper & Driver Supervisor (Cedar Square)

Onecart Ltd; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Onecart Ltd is seeking a Shopper & Driver Supervisor to lead a team in delivering exceptional service. The role involves supervising daily operations, ensuring compliance with company standards, managing performance metrics, and coaching staff. Candidates must possess a valid South African driver's license, a vehicle, and have at least 2-3 years of supervisory experience. The ability to handle challenging situations while maintaining a professional image is essential.

Qualifications

• Eligible to work in South Africa.
• 2-3 years of Team Leader experience.

Responsibilities

• Lead and supervise Shoppers and Drivers.
• Conduct spot checks and report on staff attendance.
• Assist with shopper and driver queries.

Skills

Attention to detail

Time management

Conflict resolution

Negotiation

Communication

Effective planning

Self-motivation

Relationship-building

Resilience

Decisiveness

Assertiveness

Emotional intelligence

Education

Valid South African driver's license or PrDP

Own vehicle or motorbike

Access to a recent smartphone

Job description

Apply for the Shopper & Driver Supervisor role in the following region: Cedar Square, Johannesburg. Must meet the minimum requirements outlined below.

Job Purpose

To effectively coach and lead the team in achieving goals by developing their skills to meet required results.

Key Duties and Responsibilities

• Lead and supervise Shoppers and Drivers to ensure flawless service delivery.
• Conduct spot checks on uniforms, orders, staff attendance, and adherence to processes.
• Report on adherence and staff attendance.
• Problem-solve daily operational issues with an analytical approach.
• Support the team on projects for operational efficiency and growth.
• Provide operational insights on logistics to ensure best practices.
• Manage daily team activities to meet KPIs, especially on-time fulfillment.
• Prepare daily and weekly KPI reports.
• Train and develop staff.
• Consistently apply internal procedures.
• Balance personal objectives with organizational needs flexibly.

Staff Management

• Allocate schedules to ensure effective management.
• Hold regular staff meetings to motivate and communicate.
• Ensure punctuality of staff.
• Facilitate training for service delivery improvement.
• Manage queries from staff and head office.
• Identify and address training needs.

Customer and Query Management

• Assist with shopper and driver queries.
• Resolve escalated customer complaints.
• Report unresolved issues to the Area Manager.
• Investigate shopper queries.

Reporting and Performance

• Provide weekly feedback on staff performance.
• Ensure accurate and timely reporting on various performance metrics.

Qualifications and Requirements

• Eligible to work in South Africa.
• Valid South African driver's license or PrDP with a clean record.
• Own a vehicle or motorbike with registration documents.
• Access to a recent smartphone (iPhone 5 / Android 4.4 or newer).
• 2-3 years of Team Leader experience.

Skills and Competencies

• Attention to detail and time management.
• Conflict resolution, negotiation, and communication skills.
• Effective planning, self-motivation, and relationship-building abilities.
• Resilience, decisiveness, assertiveness, and emotional intelligence.

Working Conditions

Includes evening/weekend shifts, public holidays, outdoor work, and working with challenging clients. Employees must maintain a professional appearance as representatives of the company.