Shopper & Driver Supervisor (Bel Air)

Job title: Shopper & Driver Supervisor (Bel Air)

Job Location: Gauteng, Johannesburg

Deadline: April 28, 2025

Job purpose

• To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
• Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic.

Duties and responsibilities

• Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily.
• Conduct spot checks on uniform, orders, staff attendance, processes, and procedures.
• Report on adherence and staff attendance.
• Problem-solve and troubleshoot daily operational issues with an analytical mindset.
• Support the team on special projects for continued operational efficiency and growth.
• Provide an operational perspective on Logistics to ensure best practices and protocols.
• Daily management of Shoppers and Drivers to ensure optimal teamwork to reach their KPIs, specifically related to on-time fulfillment.
• Train and develop shoppers.
• Demonstrate consistent application of internal procedures.
• Balance the achievement of own objectives with understanding and responding to organizational needs.

Staff Management

• Allocate schedules to all staff for efficient management of store orders.
• Conduct regular staff meetings to improve motivation and communication.
• Ensure all staff report to work on time.
• Facilitate training and coaching for staff members lacking in service delivery.
• Ensure staff members resolve queries and manage queries submitted to head office timely.
• Identify training needs and initiate suitable training to enhance staff knowledge.

Complaints Management

• Assist and attend to shopper and driver queries.
• Provide constant feedback to the Area Manager on unresolved customer queries.
• Investigate and respond to shopper queries.
• Foresee potential problems and take action to prevent them.
• Consult widely with people inside and outside the branch to solve problems.

Reporting

• Provide weekly feedback on staff performance levels.
• Provide reporting and associated performance insights daily, weekly, and monthly.
• Ensure accuracy of reporting.
• Ensure real-time reporting is always available and visible.
• Submit reports accurately and timely to relevant parties.
• Check weekly reports for complaints, downtime, and store productivity.

Qualifications requirements

The following requirements are necessary:

• Be eligible to work in South Africa.
• A valid South African driver's license or a valid South African Professional Driving Permit (PrDP).
• Must have your own vehicle or motorbike (registration documents to be verified).
• Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS.
• 2-3 years of Team Leader experience.
• Experience in Sales / Retail / Business Development.