Shopify/Gorgias Customer Support Agent

TalentPop App; Gqeberha; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Uma empresa de consultoria de TI está contratando um Agente de Suporte ao Cliente Shopify/Gorgias para trabalho remoto. O candidato ideal deve ter experiência em Shopify e Gorgias, além de habilidades de comunicação em inglês excepcionais. A posição oferece um ambiente de trabalho remoto, com oportunidades de crescimento e benefícios como seguro saúde e férias pagas. Este é um papel de nível de entrada voltado para pessoas amigáveis e pacientes que desejam ajudar os outros.

Benefits

Pagamentos competitivos com aumentos anuais

Férias pagas

Seguro saúde e dental

Bônus de férias

Configuração totalmente remota

Qualifications

• Excelentes habilidades de comunicação escrita e falada em inglês.
• Pelo menos 1 ano de experiência com Shopify e Gorgias.
• Capacidade de trabalhar independentemente e gerenciar múltiplas conversas.

Responsibilities

• Responder a clientes via chat, e-mail ou telefone de forma profissional e amigável.
• Gerenciar consultas sobre informações de produtos e rastreamento de pedidos.
• Utilizar Gorgias e Shopify para gerenciar tíquetes e fornecer suporte rápido e preciso.

Skills

Comunicação em inglês

Experiência em Shopify

Experiência em Gorgias

Trabalho em equipe

Empatia e paciência

Job description

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WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)

About Us

At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You’ll Do

• Respond to customers via chat, email, or phone in a professional and friendly manner
• Handle inquiries related to product information, order tracking, returns, and account concerns
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support
• Stay informed on product updates and support practices to ensure a consistent customer experience
  
  

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can rest and recharge
• Health and dental insurance or a health stipend to make you feel your best!
• Comprehensive health and dental insurance
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you're comfortable
• Opportunities to grow with us as we scale
  
  

What We’re Looking For

• Excellent written and spoken English communication skills
• At least 1 year of hands-on experience with both Shopify and Gorgias
• Comfortable working independently and handling multiple conversations at once
• Empathetic, patient, and reliable when addressing customer concerns
• Team-oriented with a strong work ethic and attention to detail
  
  

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A stable internet connection (at least 15 Mbps upload/download speed)
  
  

READY TO JOIN US?

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well-being.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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