Shop Specialist - Jewelry

Crew Life at Sea; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in cruise services seeks a Retail Sales Associate to work onboard their cruise ships. The role involves providing exceptional customer service, driving sales, and maintaining inventory in a jewelry shop. Candidates should possess a high school diploma and have experience in retail or customer service, with proficiency in additional languages being a strong asset.

Qualifications

• Previous experience in a retail or customer service role.
• Proficiency in one or more languages (German, French, Spanish, Italian).
• Strong sales and customer service skills.

Responsibilities

• Greet customers and assist them in finding the perfect jewelry piece onboard the cruise ship.
• Drive sales by promoting products and upselling to customers.
• Manage inventory and ensure the shop is well-stocked.

Skills

Customer Service

Sales

Communication

Education

High school diploma or equivalent

Job description

Key Responsibilities:

• Greet customers and assist them in finding the perfect jewelry piece onboard the cruise ship
• Provide exceptional customer service and build relationships with customers
• Drive sales by promoting products and upselling to customers
• Manage inventory and ensure the shop is well-stocked at all times
• Process transactions accurately and efficiently
• Maintain the appearance of the shop by ensuring it is clean, organized, and visually appealing
• Stay up-to-date on current jewelry trends and product knowledge
• Collaborate with other departments to create special promotions and events to increase sales
• Train and supervise junior staff members
• Adhere to all company policies and procedures

Requirements;

• High school diploma or equivalent
• Proficiency in one or more of the following languages is a strong asset: German, French, Spanish, Italian
• Previous experience in a retail or customer service role
• Knowledge of jewelry products and trends
• Strong sales and customer service skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Attention to detail and ability to multitask
• Proficient in cash handling and basic math skills
• Ability to work flexible hours, including evenings, weekends, and holidays