Shop Assistants Full-time - Sandton

Silvertreebrands; Johannesburg; On-site; ZAR 80,000 - 120,000; Full time

Job summary

A retail store is seeking dedicated Shop Assistants in Johannesburg. This role involves ensuring exceptional customer service, managing sales, and maintaining store standards. Ideal candidates should have a Matric qualification, experience in retail, strong communication skills, and a proactive attitude. If you're passionate about health and wellness products, this opportunity could be perfect for you.

Qualifications

• Proven experience in retail and customer service (1-2 years).
• Knowledge of health and wellness products.
• Strong administrative skills and persuasive sales ability.

Responsibilities

• Uphold company brand standards and maximize store sales targets.
• Provide up-to-date advice to customers and maintain store cleanliness.
• Manage stock control and complete administrative tasks.

Skills

Communication skills

Customer service

Sales ability

Education

Matric or NQF equivalent

Tools

Microsoft Office Suite

Job description

Shop Assistants - Faithful-to-Nature - Sandton

An exciting opportunity at Faithful to Nature has become available for Shop Assistants at our store.

The successful candidate will have strong communication skills, a welcoming demeanor, and the ability to identify customer needs, answer questions about our products and services, and recommend solutions. A positive attitude and prompt resolution of customer issues or complaints are essential for success in this role.

Ultimately, you will ensure customer satisfaction and contribute to the store’s profitability.

Faithful to Nature is a market leader in online natural product retail, dedicated to improving health and our planet. We are passionate about innovation and delivering excellent customer service. This is a unique opportunity for someone aligned with Faithful to Nature's ethos and committed to exceptional service.

Responsibilities

• Uphold company brand and standards at all times.
• Conduct price and feature comparisons to facilitate purchasing.
• Maximise store sales targets and encourage multiple sales.
• Provide customers with up-to-date advice and knowledge of our products and environment.
• Coordinate with the team to provide excellent customer service, especially during peak times.
• Inform customers about discounts and special offers.
• Stay updated with new products and services.
• Replenish store merchandise.
• Ensure fixtures, prongs, and shopfitting are maintained and equipment is used correctly.
• Follow directives from Store Management to ensure smooth store operation.
• Assist with opening and closing procedures.
• Keep the store clean and tidy.
• Unpack stock following FtN procedures.
• Manage stock control for incoming and outgoing stock.
• Complete administrative tasks such as daily banking, target sheets, and cross checks.
• Perform any other ad hoc duties as required.

The Ideal Person Must

• Adhere to all company policies and procedures.
• Maintain a professional attitude and attire.
• Build and motivate staff, ensuring enthusiastic customer interactions.
• Respect colleagues and foster teamwork.
• Engage in personal development through training initiatives.
• Be self-motivated and proactive.
• Handle stress effectively and perform under pressure.
• Maintain high activity levels and take initiative to achieve goals.

Requirements

• Matric or NQF equivalent.
• Proficiency in Microsoft Office Suite.
• 1-2 years retail and customer service experience.
• Knowledge of health and wellness products.
• Effective communication skills in English.
• Strong administrative skills.
• Persuasive sales ability.
• Reliable own transport.

Advantageous

• Residing near Sandton.