Shop Assistant / Cashier x1 - Clicks Tembisa Mall

Clicks Group; Kempton Park; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retail company in Kempton Park is seeking a dedicated customer service representative to enhance customer experiences through efficient service, cash handling, and promotional activities. The ideal candidate should have a Grade 12 qualification and possess strong customer orientation skills. Previous experience in a retail or FMCG environment is preferred. Join us to support our vision of becoming the first choice health and beauty retailer.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
• Essential: Grade 12 pass.
• Desirable: Maths 50% and English 50% at Grade 12 level.

Responsibilities

• Execute all operational activities at the point of sale.
• Maintain high levels of accuracy when scanning merchandise.
• Ensure safe handling of cash.
• Promote the Clicks' clubcard and enroll new members.
• Deliver superior customer service as a brand ambassador.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Job description

Listing reference: click_021681

Listing status: Online

Apply by: 1 October 2025

Job Summary

• Industry: FMCG & Supply Management
• Job category: FMCG, Retail, Wholesale and Supply Chain
• Location: Kempton Park
• Contract: Permanent
• EE position: Yes

About Our Company: Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks\' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience

Minimum requirements

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level